Business Development & Partnership Manager

ShopBack; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

ShopBack, Hong Kong-based, is seeking a Business Development Manager to drive merchant partnerships across key categories. You will evaluate and negotiate with partners, manage relationships, and contribute to the expansion of ShopBack’s merchant network in the region.

The role requires 3+ years in account management, business development, or partnerships, with strong e-commerce insight and stakeholder management skills. AI tools usage to boost efficiency is highlighted.

Qualifications

• 3+ years of experience in Account Management, Business Development, or Partnerships.
• Strong understanding of the e-commerce landscape and consumer trends in Hong Kong.
• Excellent communication and negotiation skills, comfortable with mid- to senior-level stakeholders.
• Good stakeholder management skills to drive outstanding results.
• Ability to derive and convey actionable insights from research and data.
• Self-motivated, driven, and an effective problem solver.
• Demonstrated use of AI tools to improve workflow and efficiency.

Responsibilities

• Drive business development across selected strategic categories including co-branded card, travel rewards, and finance partnerships.
• Evaluate, negotiate, and acquire or manage key merchant partners that support the company’s business plan and goals.
• Achieve agreed business success metrics within schedule.
• Conduct market and prospective client research for target categories, establishing long-term merchant relationships.
• Develop ideas for merchant campaigns, managing the process and execution end-to-end.
• Research and prospect new business partners and market opportunities.
• Collaborate with cross-functional teams to shape go-to-market strategy and execution plans.

Skills

Account Mgmt

Business Development

Partnerships

Negotiation

Stakeholder mgmt

AI tools

Job description

Our Journey

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 20 million active members across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$900 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

About The Role

We're looking for a Business Development Manager to join ShopBack's Merchant team in Hong Kong, driving business development across selected strategic categories including co-branded card, travel rewards, and finance partnerships. You'll evaluate, negotiate, and manage key merchant partners that support our business goals, owning everything from prospecting through to long-term relationship management.

What You'll Own

• Drive business development efforts across selected strategic categories, including co-branded card, travel rewards, and finance partnerships
• Evaluate, negotiate, and acquire or manage key merchant partners that support the company's business plan and goals
• Achieve agreed business success metrics within schedule
• Conduct market and prospective client research for target categories, establishing long-term, positive merchant relationships
• Develop ideas for merchant campaigns, managing the process and execution end-to-end
• Research and prospect new business partners and market opportunities
• Collaborate with cross-functional teams to shape go-to-market strategy and execution plans

What We're Looking For

• 3+ years of experience in Account Management, Business Development, or Partnerships
• Strong understanding of the e-commerce landscape and consumer trends in Hong Kong
• Excellent communication and negotiation skills, comfortable with mid- to senior-level stakeholders
• Good stakeholder management skills to drive outstanding results
• Ability to derive and convey actionable insights from research and data
• Self-motivated, driven, and an effective problem solver
• Demonstrated use of AI tools to improve workflow and efficiency

Nice-to-have

• E-commerce background
• Creative, out-of-the-box thinker for merchant acquisition and campaign ideas

ShopBacker Traits

• Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done.
• Judgement - We aim for high-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters.
• Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar.
• Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way.

What's in it for ShopBackers

• Career growth opportunities to take on greater challenges that help you realise your ambitions.
• Be part of a winning team on a journey to global scale.
• Competitive compensation based on performance.
• Candid, open, and collaborative culture where feedback is valued.

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use artificial intelligence (AI) tools to help our team review applications, analyse resumes, match candidates to roles, generate interview notes, and assess responses. These tools assist our recruiters and interviewers and they do not make final hiring decisions. Final hiring decisions are ultimately made by humans. If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting [email protected] . ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!