Member Services Host (Front Desk Agent) - Town Club

Carlyle & Co.; Hong Kong; On-site; HKD 180,000 - 260,000; Full time

Job summary

Carlyle & Co. invites a welcoming Member Services Host to be the friendly face guests see in the Hong Kong Club lobby and spaces. You will register guests, check them in and out, and ensure a level of excellence throughout every visit.

This role emphasizes building relationships with members, sharing passions and experiences, anticipating questions, resolving issues with discretion, and collaborating with teams to continually improve the guest journey.

Qualifications

• Charismatic personality with love for meeting people.
• Extensive hospitality experience in luxury or guest-facing environments.
• Positive attitude with calm, confident problem-solving.
• Strong interpersonal skills to connect with members from all walks.
• Fluent command of English.

Responsibilities

• Serve as a Carlyle & Co. ambassador at the front of the club.
• Register guests, check in/out, and maintain service standards.
• Build genuine relationships with members and guests.
• Anticipate member questions and resolve issues discreetly with charm.
• Be expert on Carlyle & Co.’s products and experiences.
• Collaborate across teams to improve guest experience and team environment.
• Overnight shift is required.

Skills

Charismatic

Hospitality experience

Positive attitude

Interpersonal skills

English proficiency

Job description

Our Members’ journey is constant – from the first face they see in the lobby, to the time they spend in our Club spaces, or chatting with our Associates. Each of these interactions strengthens and shapes their Carlyle & Co. experience, and, as the Member Services Host of Carlyle & Co., you will play a crucial role in guiding these moments. Your experience – whether it’s from an art gallery, in the beauty world, through luxury retail, or from classic concierge – enables you to connect with Members from all walks of life. Together with our Complex Senior Member Services Manager, Caden Kim, you’ll act as one of our Club faces, warmly welcoming our Members and intuitively understanding their needs and preferences. This is a unique role in a global brand development journey offering you the opportunity to be an integral part of an exciting project in Hong Kong – and we’d love to have you on-board!

What you need to have:

A charismatic personality and a love of meeting new people

Extensive hospitality experience

An ever-positive attitude with calm, confident problem-solving skills

Outstanding interpersonal skills – you’ll have a natural ability to connect with Members from all walks of life

A strong command of English

What you will do:

Act as a Carlyle & Co. ambassador – you’re the frontline, friendly face our Members will look forward to seeing on each visit!

Assist with guest registration, checking Members into and out of the Club and ensuring the Carlyle & Co. level of excellence is maintained throughout their visit

Forge genuine relationships with our Members and guests, sharing your passions and stories with them

Anticipate Member queries before they arise, and identify and rectify Member issues with discretion, confidence and immeasurable charm

Be an expert on Carlyle & Co.’s incredible range of products and experiences

Collaborate daily across teams, always looking for new ways to improve our Member experience and our own team environment – we welcome your opinions!

Overnight shift is required

What our work culture looks like:

Teams who are dedicated to excellence, innovation and getting results we can be proud of

A leadership culture that genuinely cares about your professional development and well-being

An open-minded family where everyone contributes, and every voice is welcomed

A convivial community where having fun is a big part of getting the job done