Guest Relations Manager

Success Seasons Ltd; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Job summary

dragon-i in Hong Kong seeks a Guest Relations Manager to lead our private membership network and VIP relations. You will shape member recruitment, elevated event concepts, and streamlined operations, steering a high-caliber team with discretion and strategic vision.

The role calls for a refined tact with high-profile guests, a data-driven CRM mindset, and strong leadership to elevate our luxury hospitality experience. International exposure and bilingual communication are highly valued.

Qualifications

• 5+ years of leadership experience in membership management, guest relations, PR, or luxury marketing within nightlife or premium hospitality.
• Experience living, studying, or working abroad is advantageous for global jet-set clientele.
• Proven ability to build, launch, and optimize a bespoke luxury CRM system.
• Strong admin, event budgeting, digital content strategies, and multi-channel campaigns.
• Bachelor’s degree in Hospitality, Marketing, or Communications; English fluency; Cantonese or Mandarin preferred.

Responsibilities

• Oversee daily membership administrative operations, application workflows, renewals, and the architecture of a brand-new luxury CRM database.
• Manage, train, and inspire the Guest Relations team to maintain flawless front-of-house service standards and discretion.
• Formulate data-driven recruitment and retention strategies, ensuring high member engagement.
• Develop creative event concepts, handle end-to-end logistics and budgeting, and drive social media strategies.
• Serve as the primary point of escalation for member communications, feedback, and bespoke requests with charm.

Skills

Leadership experience

Membership management

Guest relations

Luxury marketing

CRM software

Education

Hospitality degree

Marketing degree

Communications degree

Tools

CRM software

Job description

At dragon-i, we don't just host parties - we curate a community for the world's elite. For over two decades, we’ve defined Hong Kong’s VIP nightlife and high-energy lounge experience. As Guest Relations Manager, you will be the strategic mind and warm personality behind our private membership network and VIP relations. You will lead our Guest Relations team with vision, driving member recruitment, elevated event concepts, and seamless operational administration. If you possess the refined tact to handle high-profile guests, the analytical mindset to build a modern luxury CRM, and the leadership to train a top-tier team, this is your stage to shape dragon-i's next era.

What You Need to Have

• Track Record: Minimum 5 years of leadership experience in membership management, guest relations, PR, or luxury marketing within the nightlife, entertainment, or premium hospitality sectors.
• International Exposure: Experience living, studying, or working abroad is a distinct advantage, enabling you to connect effortlessly with our global jet-set clientele.
• CRM & Digital Savvy: Proven ability (or strong preference) to build, launch, and optimize a bespoke CRM system tailored to luxury memberships and VIP data.
• Administrative & Marketing Strength: High proficiency in daily office administration, event budgeting, digital content strategies, and multi-channel campaign execution.
• Education & Skills: A Bachelor’s degree in Hospitality, Marketing, or Communications is preferred, but equivalent hands-on industry experience is fully welcomed. Exceptional command of English; fluency in Cantonese or Mandarin is highly preferred.

What You Will Do

• Build & Administer Systems: Oversee daily membership administrative operations, application workflows, annual renewals, and the architecture of a brand-new luxury CRM database.
• Lead & Mentor: Manage, train, and inspire the Guest Relations team to maintain flawless front-of-house service standards and discretion.
• Strategy & Retention: Formulate data-driven recruitment and retention strategies, ensuring a compelling value proposition and high member engagement.
• Events & Marketing: Develop creative event concepts, handle end-to-end logistics and budgeting, and drive social media strategies to elevate brand visibility.
• Member Relations & Feedback: Serve as the primary point of escalation for member communications, feedback, and bespoke requests with utmost charm and efficiency.

Work Culture

• Iconic Brand & Stage: Drive strategy for Hong Kong’s most legendary nightlife destination alongside global tastemakers and industry leaders.
• Innovative & Autonomous: An open environment where high intellectual curiosity, creative proposals, and strategic initiative are actively encouraged.
• Dynamic & Supportive: A high-performing, energetic culture where team development, well-being, and mutual respect drive every result.