Clubhouse Member Experience Specialist

Chinese Recreation Club Hong Kong

Hong Kong

On-site

HKD 201,000 - 268,000

Full time

13 days ago

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Benefits offered by this job

Discretionary bonus

Public holidays

Medical benefits

12–16 days annual leave

Birthday leave

Marriage leave

Job summary

Chinese Recreation Club Hong Kong is seeking a friendly Member Services Associate to greet and welcome members, respond to inquiries, and oversee daily operations to ensure a premium experience. Applicants should hold a diploma in Hospitality, Travel or Tourism Management, bring at least 3 years of customer-facing experience, and be a cooperative team player.

The package includes discretionary bonus, medical benefits, 12–16 days annual leave, birthday and marriage leave, and public holiday

Qualifications

Diploma in Hospitality, Travel or Tourism Management.
Minimum 3 years of member services or guest-facing experience.
Customer-focused, proactive, and professional.

Responsibilities

Greet and welcome members upon arrival with a warm, friendly, and professional first impression.
Respond promptly and courteously to inquiries, feedback, and complaints, providing accurate information on clubhouse services and facilities.
Oversee daily Member Services operations to ensure a smooth, premium experience for all members and guests.
Maintain accurate, well-organised, and confidential member records with strong attention to detail.
Collaborate closely with clubhouse teams to deliver consistent, high-quality service throughout the member journey.
Uphold the clubhouse’s service standards and represent the organisation professionally in all interactions.
Perform ad hoc tasks and responsibilities as assigned by supervisors or management.