[CCHKG] - Member Services Host (Front Desk Agent) - Town Club

Rosewood Hotel Group; Hong Kong; On-site; HKD 180,000 - 280,000; Full time

Job summary

Rosewood Hotel Group is seeking a Member Services Host for Carlyle & Co. in Hong Kong. You will be the frontline, warmly welcoming Members and intuitively understanding their needs, connecting with diverse guests in a luxury club setting.

You’ll handle registration, build genuine relationships, anticipate inquiries, and act as an ambassador for Carlyle & Co. An overnight shift is required, with a focus on delivering an exceptional, personalized experience.

Qualifications

• A charismatic personality and a love of meeting new people.
• Extensive hospitality experience.
• An ever-positive attitude with calm, confident problem-solving skills.
• Outstanding interpersonal skills – you’ll have a natural ability to connect with Members from all walks of life.
• A strong command of English.

Responsibilities

• Act as a Carlyle & Co. ambassador - you’re the frontline, friendly face our Members will look forward to seeing on each visit!
• Assist with guest registration, checking Members into and out of the Club and ensuring the Carlyle & Co. level of excellence is maintained throughout their visit
• Forge genuine relationships with our Members and guests, sharing your passions and stories with them
• Anticipate Member queries before they arise, and identify and rectify Member issues with discretion, confidence and immeasurable charm
• Be an expert on Carlyle & Co.’s incredible range of products and experiences
• Collaborate daily across teams, always looking for new ways to improve our Member experience and our own team environment - we welcome your opinions!
• Overnight shift is required

Skills

Charismatic personality

Hospitality experience

Calm problem-solving

Interpersonal skills

English proficiency

Job description

About the role:

Our Members’ journey is constant - from the first face they see in the lobby, to the time they spend in our Club spaces, or chatting with our Associates. Each of these interactions strengthens and shapes their Carlyle & Co. experience, and, as the Member Services Host of Carlyle & Co., you will play a crucial role in guiding these moments. Your experience - whether it’s from an art gallery, in the beauty world, through luxury retail, or from classic concierge - enables you to connect with Members from all walks of life. Together with our Complex Senior Member Services Manager, Caden Kim, you’ll act as one of our Club faces, warmly welcoming our Members and intuitively understanding their needs and preferences. This is a unique role in a global brand development journey offering you the opportunity to be an integral part of an exciting project in Hong Kong - and we’d love to have you on-board!

What you need to have:

• A charismatic personality and a love of meeting new people
• Extensive hospitality experience
• An ever-positive attitude with calm, confident problem-solving skills
• Outstanding interpersonal skills - you’ll have a natural ability to connect with Members from all walks of life
• A strong command of English

What you will do:

• Act as a Carlyle & Co. ambassador - you’re the frontline, friendly face our Members will look forward to seeing on each visit!
• Assist with guest registration, checking Members into and out of the Club and ensuring the Carlyle & Co. level of excellence is maintained throughout their visit
• Forge genuine relationships with our Members and guests, sharing your passions and stories with them
• Anticipate Member queries before they arise, and identify and rectify Member issues with discretion, confidence and immeasurable charm
• Be an expert on Carlyle & Co.’s incredible range of products and experiences
• Collaborate daily across teams, always looking for new ways to improve our Member experience and our own team environment - we welcome your opinions!
• Overnight shift is required

What our work culture looks like:

• Teams who are dedicated to excellence, innovation and getting results we can be proud of
• A leadership culture that genuinely cares about your professional development and well-being
• An open-minded family where everyone contributes, and every voice is welcomed
• A convivial community where having fun is a big part of getting the job done