Luxury Club Concierge & Guest Experience Host - Overnight

Rosewood Hotel Group; Hong Kong; On-site; HKD 180,000 - 280,000; Full time

Job summary

Rosewood Hotel Group is seeking a Member Services Host for Carlyle & Co. in Hong Kong. You will be the frontline, warmly welcoming Members and intuitively understanding their needs, connecting with diverse guests in a luxury club setting.

You’ll handle registration, build genuine relationships, anticipate inquiries, and act as an ambassador for Carlyle & Co. An overnight shift is required, with a focus on delivering an exceptional, personalized experience.

Qualifications

• A charismatic personality and a love of meeting new people.
• Extensive hospitality experience.
• An ever-positive attitude with calm, confident problem-solving skills.
• Outstanding interpersonal skills – you’ll have a natural ability to connect with Members from all walks of life.
• A strong command of English.

Responsibilities

• Act as a Carlyle & Co. ambassador - you’re the frontline, friendly face our Members will look forward to seeing on each visit!
• Assist with guest registration, checking Members into and out of the Club and ensuring the Carlyle & Co. level of excellence is maintained throughout their visit
• Forge genuine relationships with our Members and guests, sharing your passions and stories with them
• Anticipate Member queries before they arise, and identify and rectify Member issues with discretion, confidence and immeasurable charm
• Be an expert on Carlyle & Co.’s incredible range of products and experiences
• Collaborate daily across teams, always looking for new ways to improve our Member experience and our own team environment - we welcome your opinions!
• Overnight shift is required

Skills

Charismatic personality

Hospitality experience

Calm problem-solving

Interpersonal skills

English proficiency

Job description

Rosewood Hotel Group is seeking a Member Services Host for Carlyle & Co. in Hong Kong. You will be the frontline, warmly welcoming Members and intuitively understanding their needs, connecting with diverse guests in a luxury club setting.

You’ll handle registration, build genuine relationships, anticipate inquiries, and act as an ambassador for Carlyle & Co. An overnight shift is required, with a focus on delivering an exceptional, personalized experience.