Customer Relationship Officer | Premium Service, Membership

King Deux Search & Consulting; Hong Kong; On-site; HKD 223,000 - 279,000; Full time

Job summary

King Deux Search & Consulting in Hong Kong is seeking a Customer Relationship Officer for Premium Service and Membership.

You will build strong member relationships, promote facilities and events, and deliver a warm, personalised guest experience in a luxury club environment.

Fluent English and Mandarin Chinese are required, with familiarity in CRM tools and strong organizational skills to handle multiple tasks with poise.

Qualifications

• Previous experience in a customer service or hospitality role, preferably in a luxury club or hotel setting.
• Strong organizational and time management abilities to handle multiple tasks and prioritize effectively.
• Familiarity with CRM software and other relevant tools for member management and communication.
• Good command of written and spoken English and Chinese (including Putonghua).

Responsibilities

• Member Relations: Build and maintain strong relationships with the members, ensuring their satisfaction and addressing any concerns or issues promptly and professionally.
• Promotion: Act as a brand ambassador for the company, actively promoting and highlighting the facilities, services, products, and events to potential and existing members.
• Guest Services: Provide a warm and courteous welcome to all members and their guests, ensuring they receive personalised attention and assistance throughout their visit.

Skills

English and Chinese (Putonghua)

Customer service

Time management

Tools

CRM software

Job description

Customer Relationship Officer | Premium Service, Membership

Hong Kong, Hong Kong SAR, Hong Kong

HK$ 20,000.00 - 25,000.00 (Hong Kong Dollar)

Job Openings Customer Relationship Officer | Premium Service, Membership

About the job Customer Relationship Officer | Premium Service, Membership

King Deux Search & Consulting is a specialised executive search firm which offers bespoke talent solutions across financial services and commerce. We are committed to not only finding the right opportunity for our candidates but also leaving a legacy that lives on beyond the hiring process.

As a Customer Relationship Officer at the hiring company, you will play a crucial role in creating a welcoming and exclusive atmosphere for the esteemed members. You will be responsible for providing exceptional customer service, fostering member engagement, and promoting the company's amenities and offerings.

Responsibilities:

Member Relations: Build and maintain strong relationships with the members, ensuring their satisfaction and addressing any concerns or issues promptly and professionally.

Promotion: Act as a brand ambassador for the company, actively promoting and highlighting the facilities, services, products, and events to potential and existing members.

Guest Services: Provide a warm and courteous welcome to all members and their guests, ensuring they receive personalised attention and assistance throughout their visit.

Qualifications

Previous experience in a customer service or hospitality role, preferably in a luxury club or hotel setting.

Strong organizational and time management abilities to handle multiple tasks and prioritize effectively.

Familiarity with CRM software and other relevant tools for member management and communication.

Good command of written and spoken English and Chinese (including Putonghua)