Member Experience Lead – Club & Front Desk

Lantau Yacht Club Limited; Hong Kong; On-site; HKD 200,000 - 320,000; Full time

Benefits offered by this job

Discretionary bonus

Transportation allowance

Annual leave

Birthday leave

Duty meal

Medical and dental coverage

Top-up MPF scheme

Job summary

Auberge Hospitality invites applications for a front desk membership services role at the Club in Discovery Bay, Hong Kong. The incumbent delivers excellent customer services to club members, handles inquiries and bookings, and supports club administration and relationship management.

Requirements include a Diploma or higher in Hospitality Management, 3–4 years’ relevant experience (club or hospitality preferred), and fluency in English and Chinese with strong computer skills (MS

Qualifications

• Diploma or above in Hospitality Management; advantage for higher degree.
• 3–4 years relevant work experience, preferably with club or hospitality experience.
• Fluent in English and Chinese; good PC skills (MS Office).

Responsibilities

• Provide membership services and customer relations at the club's front desk.
• Ensure complete guest satisfaction at all times.
• Handle guests’ enquiries and bookings, assist according to customer service standards.
• Assist in monitoring and controlling visitor payment documentation reports for follow-up actions by supervisor.
• Conduct and submit end-of-month inventories, extensions, and summaries.
• Perform ad hoc tasks and assignments as directed by supervisors.

Skills

Customer service

Bilingual English/Chinese

Initiative

Hospitality background

Education

Diploma or above in Hospitality Management

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Auberge Hospitality invites applications for a front desk membership services role at the Club in Discovery Bay, Hong Kong. The incumbent delivers excellent customer services to club members, handles inquiries and bookings, and supports club administration and relationship management.

Requirements include a Diploma or higher in Hospitality Management, 3–4 years’ relevant experience (club or hospitality preferred), and fluency in English and Chinese with strong computer skills (MS