Club Lounge Concierge & Guest Relations Specialist

Gateway Hotel; Hong Kong; On-site; HKD 248,000 - 262,000; Full time

Job summary

Gateway Hotel in Hong Kong is seeking a guest relations professional for Club Floor services. You will deliver hospitality, build rapport with guests to secure repeat business, and handle check-in/check-out along with concierge services.

The role requires tertiary education in Hospitality Management and at least two years in hotel or customer service, with food & beverage experience preferred; English and Mandarin proficiency is essential. This is a full-time position based in Tsim Sha Tsui.

Qualifications

• Hospitality management degree or diploma required.
• Minimum 2 years in hotel or customer service with at least 1 year in Food & Beverage preferred.
• Ability to work independently and handle shifts.
• Good spoken English and Mandarin.

Responsibilities

• Deliver hospitality services for Club Floor guests and maintain professionalism.
• Build rapport with guests to secure repeat business.
• Perform check-in/check-out and provide concierge services.
• Provide breakfast and cocktail service to guests.
• Uphold lounge service standards and cleanliness to ensure guest satisfaction.
• Ensure stock levels for Food & Beverage items are maintained.

Skills

English & Mandarin proficiency

Guest service

Shift work

Independent worker

Education

Associate degree or higher diploma in Hospitality Management or related

Job description

Gateway Hotel in Hong Kong is seeking a guest relations professional for Club Floor services. You will deliver hospitality, build rapport with guests to secure repeat business, and handle check-in/check-out along with concierge services.

The role requires tertiary education in Hospitality Management and at least two years in hotel or customer service, with food & beverage experience preferred; English and Mandarin proficiency is essential. This is a full-time position based in Tsim Sha Tsui.