Luxury F&B Captain: Guest Experience & Ops Leader

Auberge-Discovery-Bay-Hong-Kong; Hong Kong; On-site; HKD 112,000 - 167,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Performance bonus

Staff meal

Birthday leave

Duty meal

8 days off per month

15 days annual leave

Job summary

Auberge Discovery Bay Hong Kong is seeking a hospitality professional to handle guest feedback, assist daily restaurant operations, and manage reception tasks. The role requires courteous, guest-oriented service and strong English and Cantonese communication.

Experience with hospitality duties and basic wellness benefits is provided, including medical coverage and performance bonuses. Prior experience in luxury F&B environments is a plus.

Qualifications

• Includes handling customer feedback and complaints.
• Requires good command of spoken English and Cantonese; Mandarin a plus.

Responsibilities

• Handle customers' feedback or complaints.
• Assist in daily restaurant operations and reception duties.
• Perform regular cleaning and maintenance; monitor and supervise cleaning activities.

Skills

Customer service

Bilingual English/Cantonese

Job description

Auberge Discovery Bay Hong Kong is seeking a hospitality professional to handle guest feedback, assist daily restaurant operations, and manage reception tasks. The role requires courteous, guest-oriented service and strong English and Cantonese communication.

Experience with hospitality duties and basic wellness benefits is provided, including medical coverage and performance bonuses. Prior experience in luxury F&B environments is a plus.