Manager / Senior Manager, Partnership & Business Development (Loyalty)

HKT; Hong Kong; On-site; HKD 900,000 - 1,400,000; Full time

Job summary

PCCW Group, with HKT as its premier telecommunications arm, seeks a Manager/Senior Manager of Partnership & Business Development (Loyalty) in Hong Kong. You will lead a team to drive B2B and B2B2C revenue, craft comprehensive loyalty partnerships, and coordinate cross-functional efforts to align with group goals and values.

You will monitor market trends, cultivate partner relationships, and develop strategies to expand collaboration, ensuring KPI achievement and strong stakeholder engagement.

Qualifications

• University degree in Finance, Marketing, eCommerce, Business or related discipline.
• 8+ years of working experience in sales, business development, or partnership roles, with at least 5 years in supervisory level; experience in CRM or Loyalty is a definite advantage.
• Proven track record of achieving sales targets and developing successful partnership / business development strategies or campaigns.
• Demonstrated ability to lead and motivate teams, monitor performance, and achieve collective sales targets.
• Proven ability to influence, develop, and empower stakeholders to achieve their best in a team-oriented environment.

Responsibilities

• Observe market trends, changes and developments to identify opportunities and challenges, and provide ideas and assessment to maximize business strength and opportunities.
• Cultivate to maintain strong, long-term relationships with partners for continuous reviews and explore potential to expand existing partnerships.
• Develop and implement tailored business development strategies to address the needs of different target audiences.
• Collaborate closely with external and internal cross functional teams to execute partnership initiatives that’s aligned with the company’s goals and values.
• Team leader to achieve defined KPIs and business targets.
• Manage management strategy presentations and performance reporting with insightful analysis and recommendations.
• Partnership Growth Management: Lead a team to drive revenue growth from B2B and B2B2C partnership portfolio.
• Develop and implement a comprehensive partnership strategy to meet OKRs and revenue targets.
• Acquire and manage collaborative strategic partners to identify new opportunities and customize collaboration proposals for mutual benefits and growth for targeted segments.
• Enhance brand visibility and achieve business objectives.
• Cultivate and maintain strong relationship management with partners, ensuring ongoing engagement and satisfaction.

Skills

Partnership management

Team leadership

Sales target achievement

CRM/Loyalty experience

Education

Bachelor degree in Finance/Marketing/Business

Tools

CRM software

Job description

Manager / Senior Manager, Partnership & Business Development (Loyalty)

Observe market trends, changes and developments to identify opportunities and challenges, and provide ideas and assessment to maximize business strength and opportunities

Cultivate to maintain strong, long-term relationships with partners for continuous reviews and explore potential to expand existing partnerships

Develop and implement tailored business development strategies to address the needs of different target audiences

Collaborate closely with external and internal cross functional teams to execute partnership initiatives that’s aligned with the company’s goals and values

Team leader to achieve defined KPIs and business targets

Manage management strategy presentations and performance reporting with insightful analysis and recommendations

Responsibility Descriptions:

Partnership Growth Management

Lead a team to drive revenue growth from B2B and B2B2C partnership portfolio

Develop and implement a comprehensive partnership strategy to meet OKRs and revenue targets

Acquire and manage collaborative strategic partners to identify new opportunities and customize collaboration proposals for mutual benefits and growth for targeted segments

Enhance brand visibility and achieve business objectives.

Cultivate and maintain strong relationship management with partners, ensuring ongoing engagement and satisfaction

Relationship Management

Cultivate and maintain strong relationship management with partners, ensuring ongoing engagement and satisfaction, including regular communication, meetings, and collaboration.

Identify opportunities to expand existing partnership through upselling, cross-selling or joint marketing activities. Proactively seek ways to deepen partner engagement and maximize the value of relationship.

Market Research and Analysis

Stay up to date on industry trends, competitive landscape and emerging partnership opportunities. Provide insight and recommendations for innovative and strategic product development plans and identify potential areas for collaboration and expansion

Collaboration with Agile team and engineers to enhance customer experience (CX) for partnership interfaces, ensuring seamless UX, personalization, and conversion optimization.

Manage the operation flow and ensure quality and timely delivery of services to customers

Team Management

Develop policy and procedures and relevant monitoring system to ensure SOP for critical process

Coach and develop teammates with strength and confidence paving with a growing path

Build a strong team culture with growth and development mindset

What we are looking for:

University degree in Finance, Marketing, eCommerce, Business or related discipline;

8+ years of working experience in sales, business development, or partnership roles, with at least 5 years in supervisory level; experience in CRM or Loyalty is a definite advantage;

Proven track record of achieving sales targets and development successful partnership / business development strategies or campaigns.

Demonstrated ability to lead and motivate teams, monitor performance, and achieve collective sales targets.

Proven ability to influence, develop, and empower stakeholders to achieve their best in a team-oriented environment.

Open to new ideas and agile in working; ability to drive/embrace change and transformation;

Extensive negotiation skills, results-driven and detail-orientated with a hands-on approach.

Intelligent, willingness to adopt new technology, motivated self-starter with strong interpersonal skills and work ethic.

Proficiency in both spoken and written English and Chinese

Collaboration and Coordination: Work closely with external and internal cross functional teams to execute partnership initiatives that’s aligned with the company’s goals and values.

Achievements and Goals: Achieve team goals / KPI

Excellent working knowledge of Excel/Powerpoint;

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Telecommunications & Internet Service Providers More than 10,000 employees

PCCW Group is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.

The Company holds a majority stake in the HKT Trust and HKT Limited, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated business transformation solutions and has built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, big data analytics, fintech and healthtech services to deepen its relationship with customers.

What can I earn as a Partnerships Manager