Manager, Merchant Relationship - BANK

Conners Consulting Limited; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

Conners Consulting Limited in Hong Kong seeks an experienced Merchant Acquisition and Relationship Manager to identify and recruit quality merchants, act as the main contact for a portfolio, and drive revenue through cross-selling financial and platform products.

You will negotiate contracts, support campaigns, monitor performance, and work with marketing, product, and technical teams to ensure smooth payment flows and successful activations.

Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, Marketing, or related field (or equivalent work experience).
• 3 to 8+ years of relevant experience in account management, sales, e-commerce, banking, fintech, or payment acquiring.
• Familiarity with card acceptance flows, payment gateway integrations, and regulatory/compliance standards.
• Strong negotiation, communication, and interpersonal skills.
• Analytical mindset for reviewing data and driving growth strategies.
• Proficiency in English and Chinese (Cantonese / Putonghua).

Responsibilities

• Identify, recruit, and sign up new quality merchants, retail partners, or service providers.
• Act as the primary point of contact for a portfolio of merchants, handling contract negotiations, promotional offers, and day-to-day operational support.
• Drive revenue by cross-selling financial or platform products such as SME banking accounts, merchant financing, installment payment plans, or receivable loans.
• Track merchant usage, transaction frequency, and sales metrics to propose engagement or activation strategies.
• Coordinate with marketing, product, and technical integration teams to launch co-marketing campaigns and ensure smooth payment or service flows.
• Conduct competitor analysis and monitor industry trends to spot new market opportunities.

Skills

Negotiation

Communication

Analytical

Bilingual EN/ZH

Education

Bachelor's degree in Business Administration, Finance, Economics, Marketing, or related field

Job description

This is a merchant acquisition and relationship management role focused on identifying and recruiting quality merchants, retail partners, or service providers, while acting as the primary point of contact for a portfolio of merchants. The role involves driving revenue through cross-selling financial or platform products, monitoring merchant performance, and collaborating across teams to launch campaigns and ensure smooth payment or service flows.

Key responsibilities

Identify, recruit, and sign up new quality merchants, retail partners, or service providers

Act as the primary point of contact for a portfolio of merchants, handling contract negotiations, promotional offers, and day-to-day operational support

Drive revenue by cross-selling financial or platform products such as SME banking accounts, merchant financing, installment payment plans, or receivable loans

Track merchant usage, transaction frequency, and sales metrics to propose engagement or activation strategies

Coordinate with marketing, product, and technical integration teams to launch co-marketing campaigns and ensure smooth payment or service flows

Conduct competitor analysis and monitor industry trends to spot new market opportunities

About you

Bachelor's degree in Business Administration, Finance, Economics, Marketing, or a related field (or equivalent work experience)

3 to 8+ years of relevant experience in account management, sales, e-commerce, banking, fintech, or payment acquiring

Familiarity with card acceptance flows, payment gateway integrations, and relevant regulatory or compliance standards

Strong negotiation, communication, and interpersonal skills

Analytical mindset for reviewing data and driving growth strategies

Proficiency in English and Chinese (Cantonese / Putonghua)

Self-driven, sales-oriented, and customer-centric approach

Only shortlisted candidates will be notified.

Applicants who are not contacted within two weeks may consider their applications unsuccessful.
All data collected will be used for recruitment purpose only & will be used strictly confidential.
Conners Consulting Limited
2005 Kai Tak Commercial Building 317 Des Voeux Road Central Hong Kong
Tel: (85) 762 Website: www.connersconsulting.com

Employment Agency License No:80832