Assistant Manager, Merchant Relationship

Hong Kong Job Consulting; Hong Kong; On-site; HKD 480,000 - 640,000; Full time

Job summary

Hong Kong Job Consulting is recruiting for an Assistant Manager, Merchant Relationship in Hong Kong. You will identify, originate and develop relationships with retail merchants across market segments, driving revenue and collaboration with internal teams.

The role requires a university degree or substantial equivalent experience, strong merchant networks, POS proficiency, and fluent English/Cantonese with MS Office skills. On-site posting in Hong Kong.

Qualifications

• University degree with relevant banking experience.
• Excellent merchant network connection and relationship-building skills.
• Strong knowledge of card acceptance flows and regulatory requirements.
• Hands-on experience using POS terminals is essential.
• Fluent in English and Cantonese; proficient in MS Office.

Responsibilities

• Solicit new merchants to use the Bank's Merchant Acceptance Service.
• Provide quality account management across the merchant lifecycle.
• Explore partnerships with payment vendors and other merchants.
• Cross-sell bank products to merchants to increase revenue.
• Assist Team Head to coordinate projects and measure results.
• Work with Card Marketing on merchant promotions.

Skills

English

Cantonese

MS Office

Education

University degree

Secondary education with 10 years experience

Tools

POS terminal

Job description

About the job Assistant Manager, Merchant Relationship

A reputable local Bank in Hong Kong with a well-established Branch Network is looking for a high-calibre Assistant Manager, Merchant Relationship to identify, originate and develop relationship with new and existing retail merchants of all levels from different market segments.

Responsibilities:

• Solicit new merchants to use the Bank's Merchant Acceptance Service and Installment Payment Plan Service
• Provide quality account management, fostering close collaboration and execution across all stages of the partnership lifecycle (i.e., negotiation, subscriber acquisition, engagement/retention, technical integration, marketing initiatives, etc.)
• Explore and develop new business opportunities with different partners and payment vendors
• Cross-sell the Banks other products and services to merchants to increase overall revenue for the bank
• Assist Team Head to execute business projects, coordinate with internal and external parties to achieve project goals, and measure the project performance after launch
• Collect market intelligence and propose improvement on team strategy
• Work closely with Card Marketing Team on carrying-out merchant promotion program

Requirements:

• University graduate with minimum 3 years relevant experience or secondary education with 10 years relevant experience
• Excellent merchant network connection
• Good knowledge of card acceptance flows and related card policy/regulatory requirements as set by the card associations/the authorities
• Hands on experience in using POS terminal is a must
• Proficiency in English, Cantonese and MS Office