Maintenance & Security Operations Lead (24/7)

Leadingnation; Hong Kong; On-site; HKD 900,000 - 1,400,000; Full time

Benefits offered by this job

On-the-job training

Executive workshops

Competitive salary

Flexible working opportunities

Job summary

Leadingnation is seeking a capable IT Operations Manager to lead the Maintenance Team and SOC, ensuring uninterrupted 7x24 tolling service monitoring and security oversight for FFTS systems. You will guide technical teams, propose innovative technologies, and coordinate with third-party back-office providers to maintain service quality.

The role requires a university degree in CS/IS/security with 13+ years of experience, including at least 3 years in a supervisory capacity, and strong knowledge

Qualifications

• Bachelor-level degree in computer science, information systems or information security.
• At least 13 years of post-qualification experience in information systems security, with 3+ years in a managerial/supervisory role.
• Strong service mindset and interpersonal skills.

Responsibilities

• Lead Maintenance Team and SOC teammates to provide 7x24 seamless services.
• Propose new technologies or solutions to streamline Toll Collection Services Monitoring.
• Ensure 24-hour SLA compliance for FFTS functionality.
• Direct preliminary diagnosis and arrange remediation to minimize disruptions.
• Advise on design/implementation of software and infrastructure for FFTS and interfaces with inter-provider operations.
• Establish technical/business interfaces with third-party back-office providers.
• Manage and supervise IT equipment/networks support and troubleshooting.
• Monitor online security and address security breaches as needed.
• Lead documentation of operational SOPs for systems.
• Serve as vocal point of Maintenance Team with team heads.

Skills

IT security leadership

Management experience

Security technologies

Project management

Service mindset

Education

University degree in CS / IS / security

Tools

Firewalls

IDS/IPS

SIEM

Job description

Leadingnation is seeking a capable IT Operations Manager to lead the Maintenance Team and SOC, ensuring uninterrupted 7x24 tolling service monitoring and security oversight for FFTS systems. You will guide technical teams, propose innovative technologies, and coordinate with third-party back-office providers to maintain service quality.

The role requires a university degree in CS/IS/security with 13+ years of experience, including at least 3 years in a supervisory capacity, and strong knowledge