Luxury Store Leader: Growth, Team & Client Experience

BVLGARI; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

BVLGARI in Hong Kong is seeking a Store Manager to lead a boutique team and drive exceptional client experiences while achieving commercial targets. You will define business strategy, oversee sales, profitability, and operations, and build lasting relationships with high-end clients to enhance brand reputation.

The role requires fluent English, Cantonese and Mandarin, a strong CRM background, and proven coaching and people development skills to cultivate a high-performing team in a luxury retail

Qualifications

• Bachelor degree or above preferred.
• Fluent in English, Cantonese and Mandarin.
• Luxury industry experience preferred.
• Strong CRM background to recruit and retain loyal customers.
• Demonstrated coaching and people development skills.

Responsibilities

• Lead and develop a high-performing store team to deliver exceptional client experience and achieve commercial targets.
• Drive sales, profitability, and client satisfaction while maintaining a well-organized store environment.
• Implement clienteling strategies to build long-term client relationships and loyalty.
• Monitor and optimize store layout, inventory, and visual merchandising to maximize performance.
• Oversee day-to-day store operations and ensure consistent brand standards across locations.
• Foster collaboration, inclusivity, and a positive work environment with focus on work-life balance.

Skills

CRM

Coaching

People development

Team leadership

Education

Bachelor degree

Job description

BVLGARI in Hong Kong is seeking a Store Manager to lead a boutique team and drive exceptional client experiences while achieving commercial targets. You will define business strategy, oversee sales, profitability, and operations, and build lasting relationships with high-end clients to enhance brand reputation.

The role requires fluent English, Cantonese and Mandarin, a strong CRM background, and proven coaching and people development skills to cultivate a high-performing team in a luxury retail