Luxury Team Manager: Client Experience & Growth

LVMH; Hong Kong; On-site; HKD 700,000 - 1,000,000; Full time

Job summary

Louis Vuitton in Hong Kong seeks a Team Manager to lead a 6-9 selling staff, delivering exceptional client experiences and product expertise. You will drive sales, recruit, coach and develop talent, and foster a high-performing, brand-aligned culture in a fast-paced luxury retail environment.

The role emphasizes leadership, team motivation, and strategic client development, with a strong emphasis on storytelling and market insight in a premium store setting.

Qualifications

• Strong background in luxury retail, retail or hospitality environments.
• Excellent leadership, interpersonal and client relations skills.
• Business acumen with commercial sensibility.
• Client-centric, proactive and positive in approach.
• Empathetic team player who can influence and motivate.

Responsibilities

• Ensure top client experience via storytelling and memorable moments.
• Foster and inspire the team to achieve commercial success.
• Set stretched sales goals and implement strategies to maximize performance.
• Build high-motivation teams and recruit top talent to drive sales and product performance.
• Conduct performance evaluations and provide coaching for growth.
• Maintain deep knowledge of store products and market trends.
• Lead the team to develop and manage a client portfolio.
• Coach and develop successors within the team.
• Monitor client feedback and implement improvements for satisfaction.
• Model Louis Vuitton brand values as a culture driver.

Skills

Leadership

Client relations

Communication

Team motivation

People management

Job description

Louis Vuitton in Hong Kong seeks a Team Manager to lead a 6-9 selling staff, delivering exceptional client experiences and product expertise. You will drive sales, recruit, coach and develop talent, and foster a high-performing, brand-aligned culture in a fast-paced luxury retail environment.

The role emphasizes leadership, team motivation, and strategic client development, with a strong emphasis on storytelling and market insight in a premium store setting.