Luxury Store Assistant Manager: Lead Client Experience

TUMI Asia, Limited; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

TUMI Asia, Limited is seeking an Assistant Store Manager (First-In-Charge) in Hong Kong to lead a store team, drive sales, and uphold the TUMI brand standards. You will coach staff, manage client relationships, and ensure operational excellence in a luxury retail environment.

The role requires strong leadership, a track record of meeting sales targets, and a commitment to delivering a world-class client experience across all store activities.

Qualifications

• Minimum 5 years' retail management experience, preferably within luxury, premium fashion, lifestyle, or travel retail.
• Proven track record of achieving sales targets and leading successful teams.
• Passion for client service and relationship building.

Responsibilities

• Drive and exceed store sales targets and KPIs.
• Lead, motivate, and develop a high-performing team with coaching and training.
• Deliver a world-class client experience and build client loyalty through personalized service.
• Oversee day-to-day store operations, inventory control, cash handling, and compliance.

Skills

Retail management

Luxury retail

Leadership

Client service

Job description

TUMI Asia, Limited is seeking an Assistant Store Manager (First-In-Charge) in Hong Kong to lead a store team, drive sales, and uphold the TUMI brand standards. You will coach staff, manage client relationships, and ensure operational excellence in a luxury retail environment.

The role requires strong leadership, a track record of meeting sales targets, and a commitment to delivering a world-class client experience across all store activities.