（Assistant) Store Manager

TUMI Asia, Limited; Hong Kong; On-site; HKD 420,000 - 620,000; Full time

Job summary

TUMI Asia, Limited in Hong Kong seeks a Store Manager to lead the store team, deliver exceptional client experiences, and uphold TUMI brand standards.

You will drive sales performance, coach a high-performing team, ensure operational excellence, and build lasting client relationships through personalized service.

With a minimum of five years in luxury retail management, you will analyze results, implement action plans, and partner with cross‑functional teams to energize the store.

Qualifications

• Minimum 5 years' retail management experience in luxury or travel retail.
• Proven track record of achieving sales targets.
• Passion for client service and relationship building.
• Strong leadership, communication, coaching, and problem-solving skills.
• Strong business acumen with ability to analyze sales performance.

Responsibilities

• Drive and exceed store sales targets and KPIs.
• Analyze results and implement action plans to maximize store performance.
• Lead, motivate, and develop a high-performing team.
• Provide ongoing coaching, feedback, and training to enhance individual and team performance.
• Oversee day-to-day store operations, including scheduling, inventory control, cash handling, and compliance.
• Maintain visual merchandising and operational standards.
• Partner with cross-functional teams to support store initiatives and events.

Skills

Leadership

Sales targets

Client service

Coaching

Problem-solving

Business acumen

Job description

As a Store Manager, you will lead the store team to deliver exceptional client experiences, achieve sales goals, and uphold the TUMI brand standards. You will drive business performance through effective leadership, client engagement, and operational excellence.

WHAT YOU WILL BE DOING

Sales & Business Performance

Drive and exceed store sales targets and key performance indicators (KPIs).

Analyze business results and implement action plans to maximize store performance.

Foster a results‑oriented culture focused on sales growth and client satisfaction.

Leadership & People Development

Lead, motivate, and develop a high‑performing team.

Provide ongoing coaching, feedback, and training to enhance individual and team performance.

Support talent development and succession planning within the store.

Client Experience

Deliver a world‑class client experience that reflects the TUMI brand.

Build strong client relationships and drive client loyalty through personalized service.

Resolve customer concerns professionally and effectively.

Operations & Brand Standards

Oversee day‑to‑day store operations, including scheduling, inventory control, cash handling, and compliance.

Maintain visual merchandising and operational standards.

Partner with cross‑functional teams to support store initiatives and events.

YOU NEED TO BE...

Minimum 5 years' retail management experience, preferably within luxury, premium fashion, lifestyle, or travel retail.

Proven track record of achieving sales targets and leading successful teams.

Passion for client service and relationship building.

Strong leadership, communication, coaching, and problem‑solving skills.

Strong business acumen with the ability to analyze sales performance and take action

Textiles, Clothing & Accessories 101-1,000 employees

Since 1975, TUMI has been creating world‑class business and travel essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys

as a lifelong partner to movers and makers in pursuit of their passions. Designed in America, for Global Citizens everywhere. The brand is sold in over 350 stores from New York to Paris to London and Tokyo, as well as the world’s top department and specialty

stores and travel retail in more than 75 countries.

Since 1975, TUMI has been creating world‑class business and travel essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys

as a lifelong partner to movers and makers in pursuit of their passions. Designed in America, for Global Citizens everywhere. The brand is sold in over 350 stores from New York to Paris to London and Tokyo, as well as the world’s top department and specialty

stores and travel retail in more than 75 countries.

What can I earn as an Assistant Store Manager