Luxury Retail Training & Coaching Lead

Audemars Piguet; Hong Kong; Sur place; HKD 650 000 - 750 000; Plein temps

Résumé du poste

Audemars Piguet is seeking a Retail Training Manager to enhance frontline performance across boutiques in Hong Kong and Macau. You will deploy global and regional training content, manage LMS, and drive onboarding initiatives to elevate client experience and service excellence.

The role requires 5+ years in luxury retail with a strong focus on training or coaching, and fluency in Cantonese, English, and Mandarin.

Qualifications

• At least 5 years of experience in luxury retail, with a strong background in sales, training, or coaching.
• Excellent communication, interpersonal, and coaching skills.
• Proficiency in LMS platforms and Microsoft Office Suite.
• Fluent in Cantonese, English and Mandarin.

Responsabilités

• Develop and implement Retail Excellence strategy aligned with brand vision and market needs.
• Deliver training programs (in-person, digital, blended) and manage LMS execution.
• Conduct coaching sessions to help boutiques achieve SMART goals and elevate client experience.
• Collaborate with Retail, Brand, Product, and HR teams to deploy training plans.

Connaissances

Luxury retail

Sales

Training

Coaching

Communication

Interpersonal skills

Client experience

Outils

LMS platforms

Microsoft Office

Description du poste

Audemars Piguet is seeking a Retail Training Manager to enhance frontline performance across boutiques in Hong Kong and Macau. You will deploy global and regional training content, manage LMS, and drive onboarding initiatives to elevate client experience and service excellence.

The role requires 5+ years in luxury retail with a strong focus on training or coaching, and fluency in Cantonese, English, and Mandarin.