Retail Training Manager

Audemars Piguet; Hong Kong; On-site; HKD 650,000 - 750,000; Full time

Job summary

Audemars Piguet is seeking a Retail Training Manager to enhance frontline performance across boutiques in Hong Kong and Macau. You will deploy global and regional training content, manage LMS, and drive onboarding initiatives to elevate client experience and service excellence.

The role requires 5+ years in luxury retail with a strong focus on training or coaching, and fluency in Cantonese, English, and Mandarin.

Qualifications

• At least 5 years of experience in luxury retail, with a strong background in sales, training, or coaching.
• Excellent communication, interpersonal, and coaching skills.
• Proficiency in LMS platforms and Microsoft Office Suite.
• Fluent in Cantonese, English and Mandarin.

Responsibilities

• Develop and implement Retail Excellence strategy aligned with brand vision and market needs.
• Deliver training programs (in-person, digital, blended) and manage LMS execution.
• Conduct coaching sessions to help boutiques achieve SMART goals and elevate client experience.
• Collaborate with Retail, Brand, Product, and HR teams to deploy training plans.

Skills

Luxury retail

Sales

Training

Coaching

Communication

Interpersonal skills

Client experience

Tools

LMS platforms

Microsoft Office

Job description

• The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let's continue creating the extraordinary. Together, let's write the next chapter of your career!

Job Description

Scope of Work

Retail Training Manager is responsible for enhancing frontline performance, delivering impactful training, and driving coaching initiatives across boutiques and AP Houses in Hong Kong and Macau. This role ensures the effective deployment of global and regional training content, supports boutique teams in achieving SMART goals, and contributes to the continuous development of retail excellence.

Responsibilities

Responsibilities

• Retail Excellence Strategy & Development:Implement our global retail education strategy aligned with brand vision and retail excellence objectives.Implement learning programs (in-person, digital, and blended) focused on client experience, product, storytelling, and service excellence.Collaborate with Retail, Brand, Product, and HR teams to ensure alignment with business priorities and market needs.
• Educational programs Delivery & Facilitation:Deliver training programs aligned with global and regional Retail Excellence guidelines. Manage the local execution of the Learning Management System (LMS), ensuring operational database accuracy and platform maintenance.Collaborate with local and regional Retail Excellence teams to define and deploy training plans and onboarding sessions.
• Retail Performance Measurement & Optimization:Conduct individual and collective coaching sessions to support boutique teams in achieving performance goals. Partner with Store Managers to co-define SMART goals and monitor progress. Provide on-the-floor coaching to elevate client experience, sales techniques, and operational standards.Identify development needs and propose tailored coaching interventions.
• Collaboration:Act as a key liaison between frontline and the Retail Excellence team, sharing field insights to inform strategy. Support the implementation of new tools, processes, and initiatives at boutique level.

Qualifications

Requirements:

• Experience:At least5 years of experience in luxury retail, with a strong background in sales, training, or coaching. Proven ability to deliver impactful training and coaching in a luxury environment. Strong understanding of boutique operations and clientexperience standards.
• Communication & Interpersonal Skills:Excellent communication, interpersonal, and coaching skills.
• Technical Proficiency:Proficiency in LMS platforms and Microsoft Office Suite.
• Language Proficiency:Fluent in Cantonese, English and Mandarin

Additional Information

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.