Retail Director - Luxury Retail

WilliamSELECT; Hong Kong; Sur place; HKD 2 000 000 - 3 600 000; Plein temps

Résumé du poste

WilliamSELECT in Hong Kong seeks a Retail Director for our international luxury brand. You will lead strategy, performance, and CRM across a premium retail network, ensuring exceptional client experience and adherence to luxury standards.

The role requires senior leadership experience in luxury retail, strong commercial acumen, and the ability to collaborate with cross-functional teams to drive growth and profitability.

Qualifications

• Bachelor’s degree or above in Business Administration, Retail Management, or related discipline.
• Minimum 15 years of retail experience, with senior leadership in luxury retail.
• Proven track record in leading a retail network and achieving targets.
• Strong financial, analytical, and business acumen.
• Fluent in English and Chinese with excellent communication skills.

Responsabilités

• Develop and execute retail strategies aligned with brand objectives, driving sales growth and profitability.
• Lead annual business planning, budgeting, sales target setting, and KPI monitoring across the retail network.
• Drive CRM and client development strategies to enhance customer acquisition, retention, loyalty, and sales conversion.
• Oversee retail operations, ensuring operational excellence, cost efficiency, and compliance with brand standards and local regulations.
• Drive retail network development, including new store openings, relocations, and expansion opportunities.

Connaissances

Retail leadership

Strategic thinking

Financial acumen

People management

Stakeholder engagement

Bilingual English/Chinese

Luxury retail expertise

Negotiation skills

Formation

Bachelor's degree or above in Business Administration / Retail Management or related discipline

Outils

SAP familiarity

Description du poste

My client is an International Luxury Retail Brand. They are looking for a Retail Director to join their team in Hong Kong.

Responsibilities:

Retail Strategy & Business Performance

• Develop and execute retail strategies aligned with brand objectives, driving sales growth, profitability, and overall business performance.
• Lead annual business planning, budgeting, sales target setting, and KPI monitoring across the retail network.
• Analyze market trends, competitor activities, and business performance to identify growth opportunities and drive commercial results.
• Oversee retail operations, ensuring operational excellence, cost efficiency, and compliance with brand standards and local regulations.
• Drive retail network development, including new store openings, relocations, and expansion opportunities.

Client Experience & CRM

• Drive CRM and client development strategies to enhance customer acquisition, retention, loyalty, and sales conversion.
• Ensure exceptional client experience and consistent luxury service standards across all boutiques.

Leadership & People Development

• Lead and develop the retail team, fostering a high-performance culture and strong commercial mindset.
• Oversee talent acquisition, workforce planning, performance management, and succession planning in partnership with HR.
• Coach and empower Store Managers to achieve business objectives and operational excellence.

Cross-Functional Collaboration

• Partner with Merchandising, Marketing, CRM, Visual Merchandising, HR, and Finance to drive sales performance, optimize inventory, and support business growth.
• Manage relationships with landlords and key external stakeholders to support retail expansion.
• Provide regular business performance updates and strategic recommendations to senior management.

Requirements:

• Bachelor's degree or above in Business Administration, Retail Management, or a related discipline.
• Minimum 15 years of retail experience, with substantial experience in senior retail leadership positions; luxury retail /watches & jewellery / luxury fashion experience is highly preferred.
• Proven track record in leading a retail network, driving commercial performance, and delivering sales and profitability targets.
• Strong strategic thinking and business acumen, with solid financial and analytical capabilities.
• Demonstrated experience in retail network development, operational excellence, and client development within a luxury retail environment.
• Proven leadership capability in managing and developing multi-level retail teams, with strong people management and stakeholder engagement skills.
• Excellent communication, negotiation, and influencing skills, with the ability to collaborate effectively across functions and with senior stakeholders.
• Excellent command of written and spoken English and Chinese.
• Proficiency in MS Office; familiarity with SAP or other retail management systems is an advantage.
• Willingness to travel as required by the business.