Assistant Reservations Manager / Reservations Supervisor

Regent Hong Kong; Hong Kong; On-site; HKD 260,000 - 520,000; Full time

Job summary

Regent Hong Kong is seeking a Reservations Supervisor to support the reservations team with daily tasks and guest inquiries, upholding Forbes and IHG True Hospitality standards. You will supervise and coach the reservations team, stay informed about hotel products and services, and ensure timely guest communications.

English fluency is essential, and OPERA PMS experience is required. College degree in Hotel Management and 5+ years of related experience, including leadership, are expected; local

Qualifications

• Bachelor's degree or higher in Hotel Management or related field.
• 5+ years of related experience, including management experience.
• Experience with OPERA PMS.
• Fluent in English (written and spoken).
• Local language proficiency mandatory; candidates with less experience may be considered as Reservations Supervisor.

Responsibilities

• Assist the reservations team in daily tasks and respond to guest room enquiries.
• Ensure all guest interactions meet Forbes and IHG True Hospitality standards.
• Supervise, coach and monitor reservations team performance and service quality.
• Be knowledgeable about the hotel's products and services.
• Respond to guest requests accurately and promptly.
• Regularly communicate with guests to meet expectations.
• Assist in delivering the hotel revenue target via upsell and cross-sell.

Skills

Communication

Guest service

Team leadership

Education

Bachelor's degree in Hotel Management

Tools

OPERA PMS

Job description

The reimagined Regent Hong Kong returns to the famed Victoria Harbour.

Generations of unforgettable experiences and glorious delights are fondly remembered and thoughtfully re-envisioned to uplift and inspire.

Here discreet luxury is majestic and INTIMATE, decadent and elegant, always seamlessly bespoke.

Warm and lyrical, evocative, and inspirational, a rare urban haven.

YOUR DAY TO DAY

• Assist the reservations team in performing daily tasks and responding to guest room enquiries
• Ensure that all guest interactions are at the highest level adhering to both Forbes and IHG True Hospitality standards
• Supervise, coach and monitor reservation team's performance and service quality
• Be knowledgeable of all of the hotel’s products and services
• Respond to guest requests in an accurate and timely manner
• Regularly COMMUNICATE with guests to ensure expectations are met
• Assist in delivering the revenue target of the hotel by making upsell and cross sell revenue targets

Qualifications And Requirements

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management or related field
• 5+ years’ related experience, including management experience
• Previous experience with OPERA PMS
• Must speak local language, Fluent in both written and spoken English
• Candidates with less experience may be considered as Reservations Supervisor

We offer promising career opportunities with excellent remuneration packages, on-going professional LEARNING & development, a culture of service excellence and a diversed workplace that celebrates differences.

Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Data collected will be used for recruitment purpose ONLY.