Regent Experience Supervisor

Regent Hong Kong; Hong Kong; On-site; HKD 360,000 - 540,000; Full time

Benefits offered by this job

Career opportunities

Development programs

Diversity in the workplace

Job summary

Regent Hong Kong seeks a Forward‑leaning front office professional to lead the Regent Experience team, ensuring flawless guest service from check‑in to check‑out. You will manage cash, loyalty promotions, and guest inquiries while guiding staff on etiquette and issue resolution in a fast‑paced luxury setting.

The role requires Cantonese and English fluency, with Putonghua preferred, and a commitment to shift work, including nights.

Qualifications

• Bachelor’s degree or higher in Hotel Management, culinary arts, or related field.
• Minimum 3 years’ relevant working experience in hospitality.
• Must speak Cantonese and English; Putonghua preferred.
• Lead by example in appearance, manners, etiquette, and values.

Responsibilities

• Welcome guests warmly, check‑in/out, and manage room changes with speed and accuracy.
• Resolve complaints and requests with confidence, report to the manager timely.
• Manage cashiering, currency exchange, and Daily financial reporting with accuracy.
• Champion Regent loyalty programs and seasonal promotions for guest benefits.
• Know the city to guide guests to restaurants, shows, transport, and local gems.
• Oversee mail, courier, and parcel requests smoothly.
• Inspire and coach Regent Experience agents to exceed guest expectations and meet department goals.
• Cover night shift reporting when needed.

Skills

Front office experience

Guest relations

Team leadership

Cash handling

Shift work

Reservation systems

Loyalty programs

Languages: Cantonese/English

Education

Bachelor's degree in Hotel Management

Tools

Opera/PMS systems

Job description

Opening early 2023, the reimagined Regent Hong Kong returns to the famed Victoria Harbour.

Generations of unforgettable experiences and glorious delights fondly remembered and thoughtfully re-envisioned to uplift and inspire. Discreet luxury that is both majestic and intimate, decadent and elegant, always seamlessly bespoke.

Here modern luxury is redefined with a serene and soul-rejuvenating aesthetic by Hong Kong-born design visionary Chi WING Lo.

Warm and lyrical, evocative, and inspirational, a rare urban haven.

Your Day To Day

• Welcome guests warmly, remember their names, and handle check-in, check-out, and room changes with speed and accuracy.
• Resolve complaints and requests with confidence, report to the manager on timely basis.
• Handle currency exchange, travelers' checks, and cashiering with care.
• Champion loyalty programs and seasonal promotions so guests get the most out of every stay.
• Know the city inside out — restaurants, shows, transport, hidden gems — so you can point guests in the right direction.
• Handle guest mail, courier, and parcel requests smoothly.
• Lead the team by i nspiring and coaching Regent Experience team to deliver service that goes beyond expectations and d rive departmental goals through smart, guest-first recommendations.
• Keep things running smoothly, including m anage the cashier float and keep daily financial reporting accurate; p repare clean, audit-ready documentation; and o versee keys, MAIL, and messages, and cover night-shift reporting when needed.

What You Bring

• Front office, guest relations, or concierge experience, ideally with some team-lead exposure.
• Comfort with hotel reservation systems and loyalty program know-how.
• A calm, solutions-first approach to handling cash, audits, and guest complaints.
• Genuine warmth, sharp attention to detail, and pride in doing things right.
• Flexibility for shift work, including nights.
• Instinct to lead by example.

Qualifications And Requirements

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field

Minimum 3 Years’ Relevant Working Experience

• Must speak Cantonese and English, Putonghua is preferred
• Must lead by example in terms of appearance, mannerism, etiquette, behaviour conduct, principles and values
• Lead the Regent Experience Agent team and inspire them to execute all ideas that help to elevate guest’s experience

We offer promising career opportunities with excellent remuneration packages, on-going professional learning & DEVELOPMENT, a culture of service excellence and a diversed workplace that celebrates differences.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment PURPOSES.