Guest Revenue & Service Specialist (Reservations)

InterContinental Hotels Group

Hong Kong

On-site

HKD 180,000 - 240,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

InterContinental Hotels Group in Hong Kong is seeking a Reservations Sales Agent to support the reservations team and respond to guest room enquiries. You will deliver Forbes and IHG True Hospitality standards, know all hotel products and services, and respond to guest requests accurately and timely.

In this role you will upsell and cross-sell to help deliver the hotel's revenue targets while maintaining excellent service.

Qualifications

Bachelor’s degree in Hotel Management or related field.
1+ years’ related experience, including management experience.
Experience with OPERA PMS is preferred.
Must speak local language and be fluent in English (written and spoken).
Fresh graduates will also be considered.
Candidates with more experience may be considered for Senior Reservations Sales Agent.

Responsibilities

Assist the reservations team in performing daily tasks and responding to guest room enquiries.
Ensure that all guest interactions are at the highest level, adhering to Forbes and IHG True Hospitality standards.
Be knowledgeable of all of the hotel’s products and services.
Respond to guest requests in an accurate and timely manner.
Regularly communicate with guests to ensure expectations are met.
Assist in delivering the revenue target of the hotel by upsell and cross-sell revenue targets.