Reservations Team Lead: Guest Experience + Revenue Growth

IHG Hotels & Resorts; Hong Kong; Vor Ort; HKD 300.000 - 480.000; Vollzeit

Zusammenfassung

IHG Hotels & Resorts in Hong Kong is seeking a Reservations professional to support the reservations team with daily tasks and guest inquiries. You will uphold Forbes and IHG True Hospitality standards, coach the team on service quality, and stay knowledgeable about the hotels products and services.

The role requires 5+ years of related experience, including management, OPERA PMS proficiency, and fluency in English. Local language ability is required.

Qualifikationen

• Bachelors degree in Hotel Management or related field.
• 5+ years of related experience, including management experience.
• OPERA PMS experience is required.
• Fluent in English (written and spoken).
• Must speak local language.

Aufgaben

• Assist reservations team with daily tasks and guest inquiries.
• Maintain high service levels in line with Forbes and IHG True Hospitality standards.
• Coach and monitor reservation team performance and service quality.
• Be knowledgeable about the hotels products and services.
• Respond to guest requests accurately and promptly.
• Regularly communicate with guests to ensure expectations are met.
• Contribute to revenue targets through upsell and cross-sell initiatives.

Ausbildung

Bachelors degree in Hotel Management or related field

Tools

OPERA PMS

Jobbeschreibung

IHG Hotels & Resorts in Hong Kong is seeking a Reservations professional to support the reservations team with daily tasks and guest inquiries. You will uphold Forbes and IHG True Hospitality standards, coach the team on service quality, and stay knowledgeable about the hotels products and services.

The role requires 5+ years of related experience, including management, OPERA PMS proficiency, and fluency in English. Local language ability is required.