Luxury Reservations Specialist

The Ritz-Carlton Hotel Company, L.L.C.; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

The Ritz-Carlton, Hong Kong is seeking a Reservations Sales Agent to handle reservation requests and inquiries, ensuring service standards aligned with brand values. Based at International Commerce Centre, Kowloon, this full-time role focuses on delivering exceptional guest experiences.

Qualifications include a Diploma or Degree in Hospitality Management, relevant hotel experience, and strong written and spoken Chinese and English.

Qualifications

• Diploma or Degree in Hospitality Management or related disciplines.
• Relevant hotel industry experience is preferred.
• Good command of written and spoken Chinese and English.

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Answer enquiries about property facilities or services and room accommodations.
• Ensure service standards are met and in compliance with hotel's brand values.
• Respond to guest requests and ensure fulfillment of their needs.

Skills

Bilingual English/Chinese

Education

Diploma or Degree in Hospitality Management

Job description

The Ritz-Carlton, Hong Kong is seeking a Reservations Sales Agent to handle reservation requests and inquiries, ensuring service standards aligned with brand values. Based at International Commerce Centre, Kowloon, this full-time role focuses on delivering exceptional guest experiences.

Qualifications include a Diploma or Degree in Hospitality Management, relevant hotel experience, and strong written and spoken Chinese and English.