Experience Supervisor - Luxury Front Desk

Regent Hong Kong; Hong Kong; On-site; HKD 360,000 - 540,000; Full time

Benefits offered by this job

Career opportunities

Development programs

Diversity in the workplace

Job summary

Regent Hong Kong seeks a Forward‑leaning front office professional to lead the Regent Experience team, ensuring flawless guest service from check‑in to check‑out. You will manage cash, loyalty promotions, and guest inquiries while guiding staff on etiquette and issue resolution in a fast‑paced luxury setting.

The role requires Cantonese and English fluency, with Putonghua preferred, and a commitment to shift work, including nights.

Qualifications

• Bachelor’s degree or higher in Hotel Management, culinary arts, or related field.
• Minimum 3 years’ relevant working experience in hospitality.
• Must speak Cantonese and English; Putonghua preferred.
• Lead by example in appearance, manners, etiquette, and values.

Responsibilities

• Welcome guests warmly, check‑in/out, and manage room changes with speed and accuracy.
• Resolve complaints and requests with confidence, report to the manager timely.
• Manage cashiering, currency exchange, and Daily financial reporting with accuracy.
• Champion Regent loyalty programs and seasonal promotions for guest benefits.
• Know the city to guide guests to restaurants, shows, transport, and local gems.
• Oversee mail, courier, and parcel requests smoothly.
• Inspire and coach Regent Experience agents to exceed guest expectations and meet department goals.
• Cover night shift reporting when needed.

Skills

Front office experience

Guest relations

Team leadership

Cash handling

Shift work

Reservation systems

Loyalty programs

Languages: Cantonese/English

Education

Bachelor's degree in Hotel Management

Tools

Opera/PMS systems

Job description

Regent Hong Kong seeks a Forward‑leaning front office professional to lead the Regent Experience team, ensuring flawless guest service from check‑in to check‑out. You will manage cash, loyalty promotions, and guest inquiries while guiding staff on etiquette and issue resolution in a fast‑paced luxury setting.

The role requires Cantonese and English fluency, with Putonghua preferred, and a commitment to shift work, including nights.