Assistant Reservations Manager: Elevate Guest & Revenue

Regent Hong Kong; Hong Kong; On-site; HKD 260,000 - 520,000; Full time

Job summary

Regent Hong Kong is seeking a Reservations Supervisor to support the reservations team with daily tasks and guest inquiries, upholding Forbes and IHG True Hospitality standards. You will supervise and coach the reservations team, stay informed about hotel products and services, and ensure timely guest communications.

English fluency is essential, and OPERA PMS experience is required. College degree in Hotel Management and 5+ years of related experience, including leadership, are expected; local

Qualifications

• Bachelor's degree or higher in Hotel Management or related field.
• 5+ years of related experience, including management experience.
• Experience with OPERA PMS.
• Fluent in English (written and spoken).
• Local language proficiency mandatory; candidates with less experience may be considered as Reservations Supervisor.

Responsibilities

• Assist the reservations team in daily tasks and respond to guest room enquiries.
• Ensure all guest interactions meet Forbes and IHG True Hospitality standards.
• Supervise, coach and monitor reservations team performance and service quality.
• Be knowledgeable about the hotel's products and services.
• Respond to guest requests accurately and promptly.
• Regularly communicate with guests to meet expectations.
• Assist in delivering the hotel revenue target via upsell and cross-sell.

Skills

Communication

Guest service

Team leadership

Education

Bachelor's degree in Hotel Management

Tools

OPERA PMS

Job description

Regent Hong Kong is seeking a Reservations Supervisor to support the reservations team with daily tasks and guest inquiries, upholding Forbes and IHG True Hospitality standards. You will supervise and coach the reservations team, stay informed about hotel products and services, and ensure timely guest communications.

English fluency is essential, and OPERA PMS experience is required. College degree in Hotel Management and 5+ years of related experience, including leadership, are expected; local