Luxury Concierge & Guest Experience Specialist

Hongkong Land Limited; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

Hongkong Land Limited is seeking a Customer Services professional to oversee concierge counters at LANDMARK, ensuring exceptional service for tenants, customers and the public. You will assist in planning and executing marketing events to boost guest engagement and support the Concierge Lead with ad hoc tasks, ensuring smooth daily operations.

Requirements include DSE/Form 7, 3 years in luxury hospitality, fluent English and Chinese (Cantonese/Putonghua), and willingness to wear a uniform and

Qualifications

• Minimum 3 years' experience in luxury hotels/hospitality industry.
• Pleasant and out-going personality with strong customer service and inter-personal skills.
• Willingness to wear uniform and work on shift and overtime.

Responsibilities

• Oversee concierge counters within LANDMARK, ensuring the delivery of exceptional customer service to tenants, customers, and the public.
• Assist in the planning and execution of the company's marketing events and promotional activities, enhancing guest engagement.
• Support the Concierge Lead with various ad hoc tasks and projects, contributing to a seamless operational flow.

Skills

English

Cantonese

Putonghua

Education

DSE/Form 7

Tools

MS Word

Excel

Job description

Hongkong Land Limited is seeking a Customer Services professional to oversee concierge counters at LANDMARK, ensuring exceptional service for tenants, customers and the public. You will assist in planning and executing marketing events to boost guest engagement and support the Concierge Lead with ad hoc tasks, ensuring smooth daily operations.

Requirements include DSE/Form 7, 3 years in luxury hospitality, fluent English and Chinese (Cantonese/Putonghua), and willingness to wear a uniform and