Luxury Concierge & Guest Relations Specialist

Hang Lung Properties Limited; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Hang Lung Properties Limited in Hong Kong seeks a capable Concierge professional to greet visitors, answer calls, and resolve daily service issues. You will support operations, communicate with clients, and help maintain high standards of guest experience across property developments.

The role requires a diploma or higher, at least 3 years in large organizations, and fluency in English and Cantonese/Putonghua. Proficiency with MS Office and Chinese word processing is expected.

Qualifications

• Diploma or above qualification.
• Minimum of 3 years’ relevant experience in sizable organizations.
• Fluency in written and spoken English and Chinese (Cantonese and Putonghua).
• Good PC knowledge in MS Office and Chinese Word Processing.

Responsibilities

• Perform professional concierge service duties, including answering calls, greeting and escorting guests, and handling daily operational complaints.
• Ensure customers’ satisfaction and suggest service improvements.
• Build and strengthen relationships with stakeholders.
• Assist with administrative tasks and data analysis; prepare regular reports.
• Work shift duties as needed; handle ad hoc assignments.

Skills

Customer service

Interpersonal skills

Multilingual English Cantonese Putong?

Education

Diploma or above qualification

Tools

MS Office

Job description

Hang Lung Properties Limited in Hong Kong seeks a capable Concierge professional to greet visitors, answer calls, and resolve daily service issues. You will support operations, communicate with clients, and help maintain high standards of guest experience across property developments.

The role requires a diploma or higher, at least 3 years in large organizations, and fluency in English and Cantonese/Putonghua. Proficiency with MS Office and Chinese word processing is expected.