Learning and development (Engagement)

Charterhouse Limited; Hong Kong; On-site; HKD 420,000 - 700,000; Full time

Job summary

Charterhouse Limited is seeking an experienced HR/L&D professional to lead needs assessment, curriculum design and onboarding initiatives. You will deliver engaging training, manage the LMS, and evaluate ROI while driving leadership development and upskilling across the organization.

You will design and execute employee engagement strategies, run pulse surveys, support ERGs, and partner with internal communications to share culture updates.

Qualifications

• 3–5 years in HR, Talent Development, L&D or Employee Engagement.
• Bachelor's degree in HR, Organizational Psychology, Business Administration, Education, or related field.
• Experience designing instructional content and facilitating workshops.
• Proven track record of planning high-impact employee engagement initiatives.
• Data analysis of surveys, feedback metrics and training reports.
• Excellent written, verbal and presentation skills.

Responsibilities

• Needs assessment & curriculum design with department leaders to identify skills gaps and competencies.
• Oversee onboarding & professional development programs and continuous learning paths.
• Deliver live training sessions, webinars, and workshops (in-person and virtual).
• Administer LMS, track completion rates, gather feedback, measure ROI and effectiveness.
• Design and execute engagement strategies, culture-building events and ERGs.
• Coordinate internal communications to share milestones and culture updates.

Skills

Facilitation

Training design

LMS management

Employee engagement

Data analysis

Communication

Education

Bachelor's degree in HR

Organizational psychology

Business administration

Education

Job description

Needs Assessment & Curriculum Design: Partner with department leaders to identify skills gaps, training needs, and competency frameworks. Design and deliver engaging learning programs, workshops, and resources.

Onboarding & Professional Development: Oversee and continuously improve the new-hire onboarding training journey. Build and manage ongoing continuous learning pathways, leadership development programs, and upskilling initiatives.

Facilitation & Delivery: Conduct live training sessions, webinars, and workshops (both in-person and virtual) covering leadership, soft skills, technical proficiencies, and company processes.

LMS Management & Evaluation: Administer our Learning Management System (LMS), track employee training completion rates, gather feedback via post-training surveys, and measure the ROI and effectiveness of learning programs.

Employee Engagement & Culture (50%)

Engagement Strategy & Initiatives: Design and execute company-wide employee engagement strategies, culture-building events, team-building activities, and recognition programs.

Feedback Loops & Pulse Surveys: Plan, launch, and analyze regular employee engagement and pulse surveys (eNPS). Work with management to translate insights into actionable team and organizational improvements.

Culture Champions & Employee Resource Groups (ERGs): Act as the core advisor and partner for internal culture committees, social committees, and ERGs to amplify employee voice and a sense of belonging.

Internal Communications: Partner with internal communications to celebrate employee milestones, team wins, and share cultural updates via company newsletters, intranet, or messaging channels.

Qualifications & Requirements

Experience: 3-5 years of professional experience in Human Resources, Talent Development, Learning & Development (L&D), or Employee Engagement roles.

Educational Background: Bachelor's degree in Human Resources, Organizational Psychology, Business Administration, Education, or a related field (or equivalent practical experience).

Training & Instructional Skills: Proven experience designing instructional content, facilitating workshops, and utilizing Learning Management Systems (LMS).

Culture & Program Management: Demonstrated track record of planning high-impact employee engagement initiatives, events, or culture programs.

Data-Driven Mindset: Experience analyzing survey data, feedback metrics, and training reports to drive continuous improvement.

Communication & Interpersonal Skills: Exceptional written, verbal, and presentation skills; ability to build rapport and trust across all levels of the organization.