Learning and development (Engagement)

Charterhouse Hong Kong; Hong Kong; On-site; HKD 279,000 - 391,000; Full time

Job summary

Charterhouse Hong Kong is seeking an experienced learning and development partner to design curricula, identify skills gaps, and deliver engaging programs. You will oversee onboarding, continuous learning paths, lead workshops, and manage LMS analytics to measure ROI.

The role focuses on engagement and culture, coordinating with department leaders and delivering live and virtual trainings. A strong data-driven mindset and excellent communication are essential.

Qualifications

• 3–5 years in HR, Talent Development, Learning & Development (L&D) or Employee Engagement.
• Bachelor's degree in HR, Organizational Psychology, Business Administration, Education, or related field.
• Proven instructional content design and facilitation experience.
• Experience using LMS to track training and measure ROI.
• Experience designing onboarding and continuous learning programs.
• Strong communication, presentation, and stakeholder management skills.

Responsibilities

• Needs assessment and curriculum design: partner with leaders to identify skills gaps and build engaging learning programs.
• Onboarding and professional development: oversee onboarding journeys and create ongoing learning pathways.
• Facilitation and delivery: run live trainings, webinars, and workshops (in-person and virtual).
• LMS management and evaluation: administer LMS, track completion, collect feedback, measure ROI.
• Employee engagement and culture: design engagement strategies, run pulse surveys, and support ERGs.
• Internal communications: coordinate with teams to share milestones and culture updates.

Skills

L&D experience

Data analytics

Communication skills

Culture program mgmt

Instructional design

Onboarding design

Education

Bachelor's degree

Tools

LMS

Job description

Salary: HK$25000 - HK$35000 per month + Discretionary Bonus

Needs Assessment & Curriculum Design: Partner with department leaders to identify skills gaps, training needs, and competency frameworks. Design and deliver engaging learning programs, workshops, and resources.

Onboarding & Professional Development: Oversee and continuously improve the new-hire onboarding training journey. Build and manage ongoing continuous learning pathways, leadership development programs, and upskilling initiatives.

Facilitation & Delivery: Conduct live training sessions, webinars, and workshops (both in-person and virtual) covering leadership, soft skills, technical proficiencies, and company processes.

LMS Management & Evaluation: Administer our Learning Management System (LMS), track employee training completion rates, gather feedback via post-training surveys, and measure the ROI and effectiveness of learning programs.

Job description

• Needs Assessment & Curriculum Design: Partner with department leaders to identify skills gaps, training needs, and competency frameworks. Design and deliver engaging learning programs, workshops, and resources.

• Onboarding & Professional Development: Oversee and continuously improve the new-hire onboarding training journey. Build and manage ongoing continuous learning pathways, leadership development programs, and upskilling initiatives.

• Facilitation & Delivery: Conduct live training sessions, webinars, and workshops (both in-person and virtual) covering leadership, soft skills, technical proficiencies, and company processes.

• LMS Management & Evaluation: Administer our Learning Management System (LMS), track employee training completion rates, gather feedback via post-training surveys, and measure the ROI and effectiveness of learning programs.

Employee Engagement & Culture (50%)

• Engagement Strategy & Initiatives: Design and execute company-wide employee engagement strategies, culture-building events, team-building activities, and recognition programs.

• Feedback Loops & Pulse Surveys: Plan, launch, and analyze regular employee engagement and pulse surveys (e.g., eNPS). Work with management to translate insights into actionable team and organizational improvements.

• Culture Champions & Employee Resource Groups (ERGs): Act as the core advisor and partner for internal culture committees, social committees, and ERGs to amplify employee voice and a sense of belonging.

• Internal Communications: Partner with internal communications to celebrate employee milestones, team wins, and share cultural updates via company newsletters, intranet, or messaging channels.

Qualifications & Requirements

• Experience: 3-5 years of professional experience in Human Resources, Talent Development, Learning & Development (L&D), or Employee Engagement roles.

• Educational Background: Bachelor's degree in Human Resources, Organizational Psychology, Business Administration, Education, or a related field (or equivalent practical experience).

• Training & Instructional Skills: Proven experience designing instructional content, facilitating workshops, and utilizing Learning Management Systems (LMS).

• Culture & Program Management: Demonstrated track record of planning high-impact employee engagement initiatives, events, or culture programs.

• Data-Driven Mindset: Experience analyzing survey data, feedback metrics, and training reports to drive continuous improvement.

• Communication & Interpersonal Skills: Exceptional written, verbal, and presentation skills; ability to build rapport and trust across all levels of the organization.