Key Account Management

OAC Group Limited; Hong Kong; On-site; HKD 420,000 - 600,000; Full time

Job summary

OAC Group Limited is seeking an experienced Account Manager to oversee and optimize a portfolio of trade credit insurance. The role focuses on retention, upsell, and cross-sell performance, with a strong emphasis on relationship building with partners and intermediaries.

The ideal candidate will have 3+ years in account management, outstanding presentation skills, and fluency in English and Mandarin. A Bachelor's degree is required, and proficiency in Microsoft Office with AI productivity tools

Qualifications

• 3+ years of account management experience with a verified track record of outperforming retention, upsell, and cross-sell targets.
• Outstanding presentation and storytelling skills.
• Fluency in English and Mandarin (written and spoken).
• Strong negotiation capabilities with a collaborative, team-oriented approach.
• Bachelor's degree or higher.
• Analytical and problem-solving skills.
• Advanced proficiency in Microsoft Office, with a proactive approach to utilizing AI tools for productivity.

Responsibilities

• Oversee and optimize a portfolio of trade credit insurance policies to maximize growth and commercial value.
• Apply commercial underwriting guidelines to safeguard portfolio quality and ensure sustained profitability.
• Structure and negotiate optimal policy terms that balance client satisfaction, stakeholder interests, and business margin objectives.
• Partner closely with internal teams to streamline operations.
• Maintain strong, productive relationships with business partners and intermediaries.
• Formulate and execute account strategies that consistently achieve high client retention rates and exceed upsell targets.
• Lead and deliver ad hoc customer-centricity projects to enhance the overall client experience.
• Drive cross-selling initiatives and actively support ongoing regional programs.
• Deliver proactive customer touchpoints aligned with account plans, including organizing and executing targeted client events.

Skills

Account management

Presentation skills

Storytelling

Negotiation

Analytical thinking

Problem solving

Team collaboration

Education

Bachelor's degree or higher

Tools

Microsoft Office

AI productivity tools

Job description

Oversee and optimize a portfolio of trade credit insurance policies to maximize growth and commercial value.

Apply commercial underwriting guidelines to safeguard portfolio quality and ensure sustained profitability.

Structure and negotiate optimal policy terms that balance client satisfaction, stakeholder interests, and business margin objectives.

Partner closely with internal teams to streamline operations.

Maintain strong, productive relationships with business partners and intermediaries.

Formulate and execute account strategies that consistently achieve high client retention rates and exceed upsell targets.

Lead and deliver ad hoc customer-centricity projects to enhance the overall client experience.

Drive cross-selling initiatives and actively support ongoing regional programs.

Deliver proactive customer touchpoints aligned with account plans, including organizing and executing targeted client events.

Job Requirements:

3+ years of account management experience with a verified track record of outperforming retention, upsell, and cross-sell targets.

Outstanding presentation and storytelling skills.

Professional fluency in both spoken and written English and Mandarin.

Strong negotiation capabilities combined with a collaborative, team-oriented approach.

Bachelor's degree or higher.

Sound analytical and problem-solving skills.

Advanced proficiency in Microsoft Office, with a proactive approach to utilizing AI tools for productivity and process efficiency.

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