Senior Manager / Manager, Key Account Management

Magic Search Limited; Hong Kong; On-site; HKD 800,000 - 1,200,000; Full time

Job summary

Magic Search Limited in Hong Kong is seeking a Senior Manager/Manager, Key Account Management to formulate and deliver business partnerships in the region. This highly independent role requires a proven track record in complex solution sales to prestigious clients in the industry.

You will manage a designated portfolio of key clients, drive engagement, and expand services within the portfolio while collaborating with cross-functional teams.

Qualifications

• 3–5 years of direct B2B solution selling experience.
• Experience in International School Markets.
• Strong networking and influencing skills.
• Excellent English and Mandarin proficiency.
• Some business travel required.

Responsibilities

• Drive client engagement with assigned key accounts and manage the portfolio.
• Develop new business and expand products/services for clients.
• Collaborate with medical, security, health, operations, and client services teams.
• Grow relationships with decision makers and stakeholders within client organisations.
• Lead implementation of new services for existing clients and onboarding of new clients.
• Maintain up-to-date data in the CRM system (Salesforce) for designated clients.

Skills

B2B account management

Networking

Strategic selling

Negotiation

English proficiency

Mandarin Chinese

Client relationship management

Tools

Salesforce

Job description

Join a leading multinational company dedicated to providing exceptional consultative solutions for high-level executives. This Senior Manager / Manager, Key Account Management, formulating and delivering business partnership in the region. This position is highly independent role for applicants who has proven track record of complex solution sales to esteemed clients in the industry.

About the Role

Your role requires a solid background in B2B account management experience, of an assigned portfolio of new and existing accounts. The position will report to the Head of Account Management of the company.

Drive client engagement levels with assigned accounts and ensure clients’ needs are met.

Business development of assigned group of clients, in line with our “client and market first” global strategy.

Manage, retain and develop a designated portfolio of key clients in the region.

Expand products and services within the designated client portfolio in line with financial and non-financial objectives set.

Work effectively with internal partners from the medical, security, health and operations teams, Client Services, Business Development and Corporate Services.

Maintain awareness of regional market trends versus the company’s market share.

Follow the trends, issues, and changes in the industry segment to identify new demand for the company’s products and sales opportunities.

Grow network and build relationships with decision makers and key stakeholders within the client organisation.

Acquire new clients in the region within designated market segments in line with financial and non-financial objectives set.

Support the senior management in the development of Business Plans and periodic account reviews.

Collaborate with the company’s colleagues around the world to identify sales opportunities and/or support client development and retention.

Lead the implementation of new services for existing clients, or the outright implementation of new clients, to ensure that all administrative, operational and financial activities are in place to ensure high levels of service.

Adhere to company policies and procedures related to administrative and financial activities required in respect of the European client base including but not limited to renewals, contracting, pricing, invoicing and support of cash collections.

Maintain up to date and accurate data on the company's CRM system (Salesforce) for the designated client base and any allocated prospective clients.

About the Requirement

Experience of working within the HK, MO, TW region.

Minimum of 3-5 years of direct B2B solution/consultative selling experience, particularly in International School Markets.

Evidence of extensive networking and strategic sales skills with well-developed influencing and negotiating abilities.

Evidence of strategic thinking and planning skills.

Excellent written and oral English language.

Excellent written and oral Mandarin Chinese language.

Some business travel required.