Japanese-Speaking Customer Service & Orders Coordinator

ConnectedGroup Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

ConnectedGroup Limited in Hong Kong is seeking a Customer Service Coordinator to support the Japan market from our Hong Kong team. You will manage orders from placement to delivery and coordinate shipment schedules, acting as the bridge between customers, logistics partners and internal teams.

This role offers exposure to regional customer service and supply chain operations in an international environment with opportunities for professional growth and development.

Qualifications

• 3+ years of experience in Customer Service, Order Management, Sales Coordination or Logistics Administration.
• Experience supporting B2B customers is preferred.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Manage customer orders from order placement through to delivery.
• Coordinate shipment schedules and order fulfilment activities.
• Monitor order status and ensure accurate and timely execution.
• Serve as the key contact point for customers, mainly supporting the Japan market.
• Work closely with logistics, supply chain, operations and commercial teams.
• Handle customer enquiries and provide timely solutions.
• Prepare reports, order updates and customer communication.
• Support continuous improvement of customer service processes.

Skills

Customer Service

Order Management

Sales Coordination

Logistics Coordination

Job description

ConnectedGroup Limited in Hong Kong is seeking a Customer Service Coordinator to support the Japan market from our Hong Kong team. You will manage orders from placement to delivery and coordinate shipment schedules, acting as the bridge between customers, logistics partners and internal teams.

This role offers exposure to regional customer service and supply chain operations in an international environment with opportunities for professional growth and development.