Japanese-Speaking Customer Service & Order Coordinator

ConnectedGroup

Hong Kong

On-site

HKD 240,000 - 320,000

Full time

4 hours ago

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Job summary

ConnectedGroup partners with a leading international consumer products company to recruit a Japanese-speaking Customer Service Coordinator in Hong Kong. You will act as a bridge between customers, logistics partners and internal teams to ensure smooth order processing and on-time delivery.

Responsibilities include managing orders from placement to delivery, coordinating shipment schedules, monitoring statuses, handling inquiries, and supporting regional operations with emphasis on the Japan

Qualifications

3+ years in Customer Service, Order Management, or related fields.
Experience supporting B2B customers preferred.
Strong attention to detail and ability to manage multiple priorities.
Strong communication and stakeholder management skills.

Responsibilities

Manage customer orders from order placement through to delivery.
Coordinate shipment schedules and order fulfilment activities.
Monitor order status and ensure accurate and timely execution.
Serve as the key contact point for customers, mainly supporting the Japan market.
Work closely with logistics, supply chain, operations and commercial teams.
Handle customer enquiries and provide timely solutions; prepare reports and order updates.
Support continuous improvement of customer service processes.