Japanese-Speaking Logistics Customer Care Specialist

Yamato Logistics (HK) Ltd.; Hong Kong; On-site; HKD 201,000 - 335,000; Full time

Benefits offered by this job

Competitive remuneration package

5-day work week

Discretionary bonus

Birthday leave

Education allowance

Medical insurance

Job summary

Yamato Logistics (HK) Ltd. is seeking a proactive Customer Service / Logistics Operations Coordinator in Hong Kong to support clients, sales, operations and warehouse teams.

You will handle inquiries, follow shipment progress, prepare billing and monthly statements, and maintain strong client relationships with a focus on accurate communication and timely problem solving. Immediate availability is preferred.

Qualifications

• Degree or above.
• 1 year or more customer service or logistics operation experience.
• Mature, responsible, proactive and well organized.
• Proficient in English, Chinese and Japanese (N1).
• Good PC skills and MS Office.
• Immediate availability preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Coordinate & communicate with clients, sales, operation and warehouse.
• Follow up shipment, prepare billing and monthly statement.
• Handle clients' inquiries, complaints by phone or email.
• Maintain good customer relationship with effective communication.
• Other ad-hoc duties as assigned.

Skills

Customer service

Logistics operations

Communication skills

Interpersonal skills

MS Office

Education

Degree or above

Tools

MS Office

Job description

Yamato Logistics (HK) Ltd. is seeking a proactive Customer Service / Logistics Operations Coordinator in Hong Kong to support clients, sales, operations and warehouse teams.

You will handle inquiries, follow shipment progress, prepare billing and monthly statements, and maintain strong client relationships with a focus on accurate communication and timely problem solving. Immediate availability is preferred.