Customer Service Coordinator (Japanese Speaking)

ConnectedGroup; Hong Kong; On-site; HKD 240,000 - 320,000; Full time

Job summary

ConnectedGroup partners with a leading international consumer products company to recruit a Japanese-speaking Customer Service Coordinator in Hong Kong. You will act as a bridge between customers, logistics partners and internal teams to ensure smooth order processing and on-time delivery.

Responsibilities include managing orders from placement to delivery, coordinating shipment schedules, monitoring statuses, handling inquiries, and supporting regional operations with emphasis on the Japan

Qualifications

• 3+ years in Customer Service, Order Management, or related fields.
• Experience supporting B2B customers preferred.
• Strong attention to detail and ability to manage multiple priorities.
• Strong communication and stakeholder management skills.

Responsibilities

• Manage customer orders from order placement through to delivery.
• Coordinate shipment schedules and order fulfilment activities.
• Monitor order status and ensure accurate and timely execution.
• Serve as the key contact point for customers, mainly supporting the Japan market.
• Work closely with logistics, supply chain, operations and commercial teams.
• Handle customer enquiries and provide timely solutions; prepare reports and order updates.
• Support continuous improvement of customer service processes.

Skills

Customer Service

Order Management

Supply Chain Coordination

Stakeholder Management

B2B Experience

Job description

Customer Service Coordinator (Japanese-speaking)

Customer Service Coordinator / Customer Service Representative (Japanese Speaking)

Join a Global Consumer Products Business

We are partnering with a leading international consumer products company with operations across Asia, Europe and North America. Due to continued business growth in the Japan market, they are looking for a Customer Service Coordinator to join their regional team in Hong Kong.

This is an excellent opportunity for candidates who enjoy working in an international environment, managing customer orders, coordinating shipments and acting as a key bridge between customers, logistics partners and internal teams.

What You'll Do

• Manage customer orders from order placement through to delivery
• Coordinate shipment schedules and order fulfilment activities
• Monitor order status and ensure accurate and timely execution
• Serve as the key contact point for customers, mainly supporting the Japan market
• Work closely with logistics, supply chain, operations and commercial teams
• Handle customer enquiries and provide timely solutionsPrepare reports, order updates and customer communication
• Support continuous improvement of customer service processes

What We're Looking For

• 3+ years of experience in Customer Service, Order Management, Sales Coordination, Supply Chain Coordination or Logistics Administration
• Experience supporting B2B customers is preferred
• Strong attention to detail and ability to manage multiple priorities
• Strong communication and stakeholder management skills

Language Requirements

Japanese (written and spoken) is a MUST

Why Consider This Opportunity?

• Stable international business with strong growth plans in Asia
• Exposure to regional customer service and supply chain operations
• Opportunity to work closely with global stakeholders
• Friendly and collaborative team environment
• Career development opportunities as the regional business continues to expand