Customer Service Coordinator (Japanese Speaking)

ConnectedGroup Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

ConnectedGroup Limited in Hong Kong is seeking a Customer Service Coordinator to support the Japan market from our Hong Kong team. You will manage orders from placement to delivery and coordinate shipment schedules, acting as the bridge between customers, logistics partners and internal teams.

This role offers exposure to regional customer service and supply chain operations in an international environment with opportunities for professional growth and development.

Qualifications

• 3+ years of experience in Customer Service, Order Management, Sales Coordination or Logistics Administration.
• Experience supporting B2B customers is preferred.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Manage customer orders from order placement through to delivery.
• Coordinate shipment schedules and order fulfilment activities.
• Monitor order status and ensure accurate and timely execution.
• Serve as the key contact point for customers, mainly supporting the Japan market.
• Work closely with logistics, supply chain, operations and commercial teams.
• Handle customer enquiries and provide timely solutions.
• Prepare reports, order updates and customer communication.
• Support continuous improvement of customer service processes.

Skills

Customer Service

Order Management

Sales Coordination

Logistics Coordination

Job description

Customer Service Coordinator (Japanese Speaking)

Customer Service Coordinator (Japanese-speaking)

Customer Service Coordinator / Customer Service Representative (Japanese Speaking)

Join a Global Consumer Products Business

We are partnering with a leading international consumer products company with operations across Asia, Europe and North America. Due to continued business growth in the Japan market, they are looking for a Customer Service Coordinator to join their regional team in Hong Kong.

This is an excellent opportunity for candidates who enjoy working in an international environment, managing customer orders, coordinating shipments and acting as a key bridge between customers, logistics partners and internal teams.

What You'll Do

• Manage customer orders from order placement through to delivery
• Coordinate shipment schedules and order fulfilment activities
• Monitor order status and ensure accurate and timely execution
• Serve as the key contact point for customers, mainly supporting the Japan market
• Work closely with logistics, supply chain, operations and commercial teams
• Handle customer enquiries and provide timely solutions
• Prepare reports, order updates and customer communication
• Support continuous improvement of customer service processes

What We're Looking For

• 3+ years of experience in Customer Service, Order Management, Sales Coordination, Supply Chain Coordination or Logistics Administration
• Experience supporting B2B customers is preferred
• Strong attention to detail and ability to manage multiple priorities
• Strong communication and stakeholder management skills

Language Requirements

Japanese (written and spoken) is a MUST

Why Consider This Opportunity?

• Stable international business with strong growth plans in Asia
• Exposure to regional customer service and supply chain operations
• Opportunity to work closely with global stakeholders
• Friendly and collaborative team environment
• Career development opportunities as the regional business continues to expand