D&T Technical Support Officer, Asia Pacific

SSP Group; Hong Kong; On-site; HKD 156,000 - 257,000; Full time

Job summary

SSP Group is seeking a D&T Technical Support Officer, Asia Pacific, to provide first-line IT support for hardware, software, and Microsoft 365. You will assist with day-to-day IT queries, incident logging, and service request handling in a fast-paced hospitality setting.

You will configure devices, support meeting rooms and video conferencing, and help manage onboarding and offboarding processes. Strong customer service and problem-solving skills are essential.

Qualifications

• Diploma/Higher Diploma or Degree in Information Technology or related discipline.
• 1-3 years' experience in IT Support or similar role.
• Experience with Windows and Microsoft 365 environments preferred.

Responsibilities

• Provide first-line IT support for hardware, software, Microsoft 365, Teams, printers, and mobile devices.
• Support meeting rooms, video conferencing facilities, and workplace technology.
• Assist users with troubleshooting and day-to-day IT queries.
• Log, track, and resolve IT incidents and service requests.
• Escalate complex or business-critical issues when required.
• Maintain accurate ticket and support records.

Skills

Windows 10/11 support

Microsoft 365 & Teams

Hardware deployment

Troubleshooting

IT ticketing systems

Education

Diploma/Higher Diploma/Degree in IT

Job description

D&T Technical Support Officer, Asia Pacific

About the Role

Key Responsibilities

User & Technical Support

• Provide first-line IT support for hardware, software, Microsoft 365, Teams, printers, and mobile devices.
• Support meeting rooms, video conferencing facilities, and workplace technology.
• Assist users with troubleshooting and day-to-day IT queries.
• Log, track, and resolve IT incidents and service requests.
• Escalate complex or business-critical issues when required.
• Maintain accurate ticket and support records.

Device & Asset Management

• Configure, deploy, and maintain laptops, mobile devices, and IT equipment.
• Track and manage IT assets and inventory.
• Support hardware replacements and upgrades.
• Prepare equipment and system access for new starters.
• Support employee moves, transfers, and offboarding activities.
• Ensure assets and access rights are updated accordingly.

Infrastructure & Operations Support

• Assist with network, Wi-Fi, printer, and connectivity troubleshooting.
• Support IT projects, system upgrades, and office technology deployments.
• Coordinate with vendors and service providers as required.

Security & Compliance

• Follow IT security, data protection, and company policies.
• Report security incidents and support compliance activities.
• Maintain technical documentation and asset records.

Qualifications

Education

• Diploma, Higher Diploma, or Degree in Information Technology, Computer Science, or a related discipline.

Experience

• 1-3 years' experience in IT Support, Helpdesk, Desktop Support, or a similar technical role.
• Experience supporting Microsoft Windows and Microsoft 365 environments preferred.
• Experience in hospitality, retail, airport, or fast-paced operational environments is an advantage.

Technical Skills

• Windows 10/11 support
• Microsoft 365 & Teams
• Hardware deployment and troubleshooting
• Basic networking (LAN, Wi-Fi, Internet connectivity)
• IT ticketing/service management tools

Nice to Have

• Exposure to Microsoft Intune, Entra ID, Defender, endpoint management, or Microsoft 365 administration.

Personal Attributes

• Strong customer service and communication skills
• Good troubleshooting and problem-solving abilities
• Self-motivated with a hands-on approach
• Able to manage multiple priorities in a fast-paced