IT Support Engineer – Workplace Engineering & Service Desk

IT Channel (Asia) Limited; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

IT Channel (Asia) Limited in Hong Kong is seeking an IT support professional to deliver workplace IT services and technical support for offices.

You will manage incidents via ServiceNow, oversee endpoint devices with Intune, and support Azure Virtual Desktop and cloud-based workspaces.

The role involves collaborating with IT teams, handling deployments, and contributing to security and device lifecycle management.

Qualifications

• Diploma or Bachelor's in IT or related field (or equivalent).
• 2–4 years’ IT support or service desk experience.
• Hands-on with Microsoft Intune, Azure AD, and endpoint management.
• Exposure to AVD, AWS Workspaces, and cloud-based VDI environments.
• Understanding of security patching with Intune/Qualys.
• Familiarity with ServiceNow or similar ticketing systems.
• Good communication and customer service orientation.

Responsibilities

• Provide day-to-day IT support for incidents and requests.
• Assist deployment and management of endpoint devices using Intune.
• Support AVD and AWS Workspaces environments; onboard users and troubleshoot.
• Participate in IT projects (Windows 11, Autopilot, software rollouts).
• Support meeting room setups and events; maintain asset inventory.
• Document processes and contribute to knowledge base.

Skills

IT support

ServiceNow

Intune

Azure AD

AVD

Education

Diploma or Bachelor’s in IT

Tools

ServiceNow

Intune

Azure AD

AVD

AWS Workspaces

Job description

We are looking for a high calibre to join our customer's project, provide IT workplace services and technical support for offices. Assist in daily service desk operations, device management, and IT transformation projects. Support cloud desktop solutions, endpoint security, and user experience improvements.

Job Description

• Implement, maintain and troubleshoot all hardware, software and network systems.
• Identify , evaluate and deploy new technologies, tools and platforms to increase efficiency and productivity of the company.
• Ensure the security, integrity and availability of company data and IT infrastructure, including disaster recovery and business continuity planning.
• Serve as one of the first points of contact for end-users seeking technical assistance around software and hardware, etc.
• Work closely with other IT teams and responsible for the IT operations and support of projects, such as handling incidents or service requests from internal users.

Requirements

• Provide day-to-day support for incidents and requests through ServiceNow.
• Assist with deployment and management of endpoint devices using Microsoft Intune, including configuration, compliance monitoring, and security patching.
• Support Azure Virtual Desktop (AVD) and AWS Workspaces environments, including user onboarding, troubleshooting, and performance monitoring.
• Participate in IT projects such as Windows 11 migration, Autopilot deployment, and software rollouts.
• Assist in AV meeting room setup and support for internal and external events.
• Maintain IT asset inventory and assist with procurement processes.
• Document processes, create user guides, and contribute to knowledge base articles.

Qualifications

• Diploma or bachelor’s degree in IT or related field (or equivalent experience).
• 2–4 years’ experience in IT support or service desk roles.
• Hands‑on experience with Microsoft Intune, Azure AD, and endpoint management.
• Exposure to AVD, AWS Workspaces, and cloud‑based virtual desktop environments.
• Basic understanding of security patching processes and tools (Microsoft Intune, Qualys).
• Familiarity with ServiceNow or similar ticketing systems.
• Good communication skills and customer service orientation

Skills

• Knowledge of IT governance frameworks, such as ITIL, and hands‑on experience with service management tools like ServiceNow or similar platforms.
• Multi‑tasking capabilities to handle diverse responsibilities across technical, operational, and managerial domains
• Solid understanding of networking protocols, security practices, and cloud‑based technologies (e.g., Microsoft Azure, AWS).
• Expertise in hardware and software management, including device lifecycle management, desktop and mobile device management, and troubleshooting.
• Excellent communication skills, with the ability to interact and collaborate effectively with executive‑level stakeholders, end‑users, and cross‑functional teams.
• Proactive in identifying areas for improvement, driving change, and implementing best practices in IT service delivery.
• Strong customers services orientation, with the ability to understand the needs of users and provide tailored solutions
• Proactive mindset and ownership mentality
• Proven ability to manage multiple IT projects simultaneously, including system upgrades, deployments and process improvements
• A proactive approach to problem resolution, seeking to anticipate and prevent issues
• Empathy and professionalism when dealing with high‑pressure situations or difficult users
• Team player with mentoring capabilities
• Ability to collaborate across departments to drive initiative forward
• Able to work under pressure and manage competing priorities

About the Employer

With its headquarters in Hong Kong, IT Channel (Asia) Limited is one of Asia Pacific's leading Business Solution Integrators. We bring the world's latest technological products and solutions to our customers, helping them maximize the return on their technology investment by skillfully integrating innovative business solutions, advanced technology and complex system infrastructures.

With its headquarters in Hong Kong, IT Channel (Asia) Limited is one of Asia Pacific's leading Business Solution Integrators. We bring the world's latest technological products and solutions to our customers, helping them maximize the return on their technology investment by skillfully integrating innovative business solutions, advanced technology and complex system infrastructures.