Deskside Support Engineer

ServiceOne Limited; Hong Kong; On-site; HKD 201,000 - 357,000; Full time

Benefits offered by this job

Banking holiday

Various types of leave

Discretionary bonus

Medical insurance

Job summary

ServiceOne Limited is a leading IT consulting and managed services provider in Hong Kong. We invite a capable IT Support professional to join our team and deliver deskside support, manage assets, and assist with AV and collaboration technology across the enterprise.

The ideal candidate has 2+ years of IT support experience, solid Windows/Mac/iOS/Android hands-on skills, and a good grasp of security practices. We offer a competitive package and medical coverage.

Qualifications

• Degree in Computing/IT or related field.
• At least 2 years IT support experience.
• Hands-on desktop hardware and peripherals troubleshooting.
• Strong knowledge of Windows, Mac, iOS and Android.
• IT security principles, data protection, and backup/disaster recovery.
• ITIL or related certificates preferred.
• Excellent communication and stakeholder management.

Responsibilities

• Provide deskside support for hardware and software issues.
• Manage IT assets including procurement, inventory control and disposal.
• Provide meeting room technology support (AV, video conferencing).
• Provide on-site support for computer equipment and fault diagnosis.
• Support Windows and Office migration projects with minimal user impact.
• Ensure compliance with internal policies and security standards.
• Maintain accurate technical and policy documentation.

Skills

Windows OS

Mac

Active Directory

IT security basics

Stakeholder management

Education

Bachelor's degree in Computing/IT

Tools

Video conferencing systems

AV equipment

Asset management software

Job description

ServiceOne Limited is one of the largest Information Technology (IT) consulting and managed services provider in the region. The company was founded in 1999 and is headquartered in Hong Kong with strong foothold in China and business coverage in Asia Pacific region. Our clients are government departments, non-government organizations, education institutes, multinational corporations, small and medium companies across various industries. Our services provide Consulting and Application Management Services, Digitalization of Workflow Management, Outsource Managed Services, Hardware & Software Maintenance, Project Management, Product Life Cycle Management, Secondment Services & etc.

We are a member of Expert Systems Holdings Limited (HKEX Stock Code 8319) .

To Stay true to ServiceOne’s ongoing mission that is to deliver the highest quality services to all her customers, we invite high-caliber candidate of you to join our company.

For more information, please visit our website at www.serviceoneasia.com.

Remuneration Package

Competitive remuneration package, 5-day-work

Annual leave starting from 14 days

Medical and health insurance coverage, body check

Discretionary bonus

Responsibilities

Provide deskside support for hardware and software issues, installations, upgrades, and troubleshooting

Manage and monitor IT asset including procurement, inventory control, maintenance and disposal.

Provide meeting room technology support, including audio-visual (AV) equipment, video conferencing systems, and collaboration tools

Provide on-site support for computer equipment and perform independent on-site fault diagnosis

Provide support in Windows and Office migration projects, ensuring smooth deployment and minimal user impact

Ensure compliance with internal policies, security standards, and regulatory requirements

Ensure accurate technical and policy documentation is maintained and regularly updated.

Requirements

Degree holder in Computing/Information Technology or related field.

At least 2 years of IT support experience

Able to independently configure and troubleshoot desktop hardware and peripherals (laptops, desktops, printers, etc.)

Hands‑on technical skills on Windows OS, Mac, iOS, Android and Active Directory

Good understanding of IT security principles, data protection, and backup/disaster recovery practices.

ITIL or related professional certificates is highly preferred

Strong communication, problem-solving, and stakeholder management skills

Open-minded for sharing & discussion, able to work independently

We offer excellent career opportunities, attractive remuneration package and fringe benefits including banking holiday, various types of leave, discretionary bonus & medical insurance.

(The information provided will be used for employment related purpose only. All information of unsuccessful applicants will be destroyed within six months)

ServiceOne Limited is one of the leading Information Technology (IT) consulting and managed services provider in the Asia Pacific region. Founded in 1999 and headquartered in Hong Kong, we have built a strong presence across China and an extensive service network throughout the APAC region. With a solid regional footprint and a long standing commitment to service excellence, ServiceOne delivers end to end IT solutions that support our clients’ operational growth and digital transformation. Over the years, we have continued to expand our capabilities, evolving with market needs to ensure we provide reliable, scalable, and future ready technology services.

ServiceOne Limited is one of the leading Information Technology (IT) consulting and managed services provider in the Asia Pacific region. Founded in 1999 and headquartered in Hong Kong, we have built a strong presence across China and an extensive service network throughout the APAC region. With a solid regional footprint and a long standing commitment to service excellence, ServiceOne delivers end to end IT solutions that support our clients’ operational growth and digital transformation. Over the years, we have continued to expand our capabilities, evolving with market needs to ensure we provide reliable, scalable, and future ready technology services.