IT Support Specialist

HETERMEDIA SERVICES LIMITED; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

HeterMedia Services Limited in Hong Kong seeks an IT Support Specialist to maintain Windows Server, AD, Exchange, and M365, with hybrid support for on-site and remote users.

The role requires 3+ years in IT support, a related degree, strong PowerShell skills and familiarity with VDI, virtualization, and security practices. Fluency in English and Mandarin is essential.

Qualifications

• 3+ years of IT support and administration experience.
• Strong knowledge of Windows Server, AD, Exchange, and Microsoft 365.
• Experience with virtualization, VDI, and backup solutions.
• Familiar with network infrastructure and IT security concepts.
• Proficient in PowerShell and CLI scripting.
• Fluent in English and Mandarin; able to work independently.

Responsibilities

• Administer and maintain Windows Server environment, including DHCP, DNS, file servers and GPO.
• Manage Active Directory, ADFS, Azure AD Connect, and Azure AD.
• Administer and troubleshoot Exchange Server 2019 and Exchange Online in a hybrid deployment.
• Support and manage Microsoft 365 services including SharePoint and Teams.
• Monitor network infrastructure and oversee virtualization hosts (VMware).
• Implement IT security practices per company policies and ISO 27001.
• Provide on-site and remote IT helpdesk support; use PowerShell for automation.
• Assist with load balancers and basic Linux tasks as needed.

Skills

Windows Server

Active Directory

Microsoft Exchange

Microsoft 365

PowerShell

Scripting / CLI

IT security (ISO 27001)

Load balancers (KEMP)

Linux

VMware vCenter

VCI / VDI (Citrix Cloud)

Sangfor VDI

Networking (Switches / Firewalls)

Problem solving

English & Mandarin

Independent working

Education

Bachelor's degree in CS/IT

Diploma in CS/IT

Tools

VMware vCenter

Veeam

Citrix Cloud

Sangfor VDI

Job description

We are seeking a highly skilled and motivated IT Support Specialist to join our dynamic team. The ideal candidate will have a strong background in IT support and administration, with a focus on Windows Server, Active Directory, Microsoft Exchange, and related technologies.

Responsibilities:

• Administer and maintain Windows Server environment, including DHCP, DNS, file servers, and Group Policy Objects (GPO)
• Manage Active Directory, ADFS, Azure AD Connect, and Azure Active Directory
• Administer and troubleshoot Microsoft Exchange Server 2019 and Exchange Online in a hybrid deployment
• Support and manage Microsoft 365 services, including SharePoint, Teams, and Teams Phone
• Monitor and maintain network infrastructure, including switches and firewalls
• Oversee Veeam backup software and ensure data protection
• Implement and maintain IT security practices in line with the company IT policies
• Basic understanding on load balancers, such as KEMP LoadMaster
• Basic support for Linux-based systems
• Administer virtualization hosts, such as VMware vCenter
• Handle daily IT helpdesk tasks and troubleshoot user issues, both on-site and remotely
• Utilize PowerShell and command-line interfaces for scripting and automation
• Diagnose and resolve hardware-related issues on PCs

Requirements:

• Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field
• 3+ years of experience in IT support and administration
• Strong knowledge of Windows Server, Active Directory, Microsoft Exchange, and Microsoft 365
• Experience with VDI solutions, such as Citrix Cloud and Sangfor VDI
• Familiarity with network infrastructure, including switches and firewalls
• Familiar with IT security concepts and practices, such as ISO 27001
• Understanding of load balancers, Linux-based systems, and virtualization hosts
• Proficient in PowerShell and command-line interfaces
• Excellent problem-solving and communication skills
• Fluency in Mandarin Chinese and English, both written and verbal
• Ability to work independently and manage projects without constant supervision
• Willingness to work outside regular business hours for maintenance and incident response
• Certifications such as or equivalent to MCSA, MCSE, Microsoft 365 Certified: Enterprise Administrator Expert, CompTIA Network+, or CompTIA Security+ are a plus

The successful candidate will be a self-starter with a passion for technology and a commitment to providing exceptional support to our organization. They will work closely with internal staff and external vendors to ensure the smooth operation of our IT systems and infrastructure. The ability to communicate effectively and work well under pressure is essential.

Personal data collected will be used for recruitment purpose only, unsuccessful applicants may be retained for a period of up to SIX months and should then be destroyed securely.

Broadcast Media, Entertainment and Publishing 51-100 employees

Young and Dynamic! HeterMedia Services Limited, a company of HM International Holdings Limited (Stock Code: 8416), which is a solution service provider offering comprehensive solutions to key corporations in Asia since its establishment in 2000. From start to finish, we not only provide financial printing, commercial printing and data printing solutions, but also IT solutions, translation and business process outsourcing (BPO), a complete "one-stop" solution to clients ranging from financial services institutions, law firms, publishers, retailers, major corporations and universities. With our continuous growth, we are looking for high-calibre candidates to join our winning team: