IT Engineer

OSL; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

OSL in Hong Kong is hiring for an IT Onboarding/Offboarding & Asset Lifecycle Specialist. You will manage macOS-focused provisioning alongside Windows, handle device procurement, imaging, and account setup for HK staff.

You will also support IAM across SaaS tools, administer network infrastructure, and handle daily IT tickets from local and remote users, ensuring security and inventory accuracy.

Qualifications

• Diploma or degree in IT-related field with 2+ years enterprise IT desktop support or network admin experience.
• Deep familiarity with macOS and strong Windows administration skills.
• Hands-on experience with at least one MDM tool (e.g., Jamf Pro, Kandji, JumpCloud, Intune).

Responsibilities

• Manage end-to-end IT onboarding/offboarding for Hong Kong employees, including laptop procurement, OS imaging, system provisioning (MacBook/macOS focus) and user account setup.
• Handle IT asset offboarding, including equipment retrieval, secure data wipe/backup, access revocation, and inventory tracking.
• Administer IAM and access across enterprise SaaS tools and directories; resolve daily IT support tickets for local and remote staff.
• Plan and maintain office IT infrastructure, including networks, devices, and peripherals for high availability and security.

Skills

macOS

Windows administration

MDM tools

English proficiency

Mandarin

Education

Diploma / Bachelor's degree in IT-related field

Tools

Jamf Pro

Kandji

JumpCloud

Intune

Job description

IT Onboarding/Offboarding & Asset Lifecycle Management

• Manage end-to-end IT onboarding/offboarding for Hong Kong employees, including laptop procurement, OS imaging, system provisioning (focusing on MacBook/macOS and Windows), and user account setup.
• Handle IT asset offboarding, including equipment retrieval, secure data wipe/backup, access revocation, and inventory tracking.
• Utilize MDM solutions (e.g., Jamf Pro, Kandji, Intune) for automated device enrollment, patch management, and security enforcement.

Office Network & IT Infrastructure Operations

• Plan, configure, inspect, and troubleshoot office networks (Wi-Fi, routers, switches, firewalls, VPNs) to ensure high availability, performance, and security for the HK office.
• Maintain office IT hardware, including meeting room AV setups, printers, access control, and peripheral equipment.

Identity & Access Management (IAM / SaaS)

• Administer user accounts, security roles, and permissions across enterprise SaaS tools and directory platforms (e.g., Lark/Feishu, Google Workspace, Okta, Active Directory).
• Respond to and resolve daily IT support tickets (network connection issues, software crashes, system lag, access requests) for both local and remote staff.

Requirements

Experience: Diploma or Bachelor’s degree in IT, Computer Science, Network Engineering, or related fields; 2+ years of enterprise IT desktop support or network administration experience.

Mac & Systems Expertise (Must-have):

• Deep familiarity with macOS with strong troubleshooting skills for Mac hardware/software errors; proficient in Windows 10/11 administration.
• Hands-on experience with at least one MDM tool (e.g., Jamf Pro, Kandji, JumpCloud, Intune).

Network & Infrastructure Skills: Solid understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, and enterprise wireless APs (e.g., Ubiquiti, Cisco, Aruba).

Language Skills

• Excellent communication and service-oriented mindset.
• Proficient in English and Mandarin (written and spoken); fluency in Cantonese is a strong plus.