IT Support Engineer - Windows, Server & Networking

PKF Hong Kong; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

PKF Hong Kong is seeking an IT Support specialist to provide high-quality technical assistance to internal users in a dynamic professional services environment. You will handle server, network and application support, and ensure smooth daily operations across the office.

Responsibilities include troubleshooting, end-user training, liaising with vendors and maintaining security policies. The ideal candidate has at least 1 year in IT support and strong English and Chinese communication skills.

Qualifications

• Higher diploma or degree in Information System or related discipline.
• At least 1 year of relevant experience in a corporate IT environment; fresh graduates considered.
• Experience in professional services preferred.
• Strong English and Chinese communication skills.

Responsibilities

• Provide technical assistance including online support for internal users
• Provide technical service support according to the business needs
• Provide support and solution including Servers, Mail services, PC systems, networks, security policy, software and hardware as well as internally developed applications
• Carry out troubleshooting, problem analysis and system recovery for network equipment and servers
• Provide end-user training on office tools / applications
• Liaise with vendors to maintain the computer equipment in good condition

Skills

Windows Server

Active Directory

SQL

Office 365

Networking

VPN

Remote Access

Communication skills

English & Chinese

Education

Higher diploma / degree in Information System or related discipline

Tools

Firewall appliances

Routers & Switches

VLAN / WAN

Job description

PKF Hong Kong is seeking an IT Support specialist to provide high-quality technical assistance to internal users in a dynamic professional services environment. You will handle server, network and application support, and ensure smooth daily operations across the office.

Responsibilities include troubleshooting, end-user training, liaising with vendors and maintaining security policies. The ideal candidate has at least 1 year in IT support and strong English and Chinese communication skills.