IT Support- Banking, L1

Michael Page International (HK) Ltd; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Michael Page International (HK) Ltd is seeking an IT Support professional to provide 1st/2nd line helpdesk across banking technology. You will install and maintain desktops, laptops, mobiles, printers, and peripherals, while supporting Windows 10/11, Microsoft 365, Outlook, and Teams.

The role focuses on AD user management, SLA-driven incident handling, and onboarding/offboarding activities.

Qualifications

• Bachelor's degree in IT, CS, or related field.
• 2+ years in corporate IT support or service desk.
• Experience with Windows 10/11, M365, Outlook/Teams.
• Knowledge of Active Directory and basic networking.
• Experience with ITSM and ticketing systems.
• Banking/regulated environment experience is a plus.

Responsibilities

• Provide 1st and 2nd line technical support to internal users, including troubleshooting hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripheral equipment.
• Support Windows operating systems, Microsoft 365 applications, Outlook, Teams, and office productivity tools.
• Manage user accounts, access rights, password resets, and security permissions through Active Directory.
• Handle incidents and service requests through the ticketing system, ensuring timely resolution in accordance with SLA requirements.
• Support onboarding and offboarding activities, including device setup and access provisioning.
• Troubleshoot connectivity issues related to LAN/WAN, VPN, Wi-Fi, and network devices.
• Coordinate with infrastructure teams, vendors, and external service providers to resolve complex technical issues.
• Participate in IT asset management, inventory control, hardware refresh, and software deployment initiatives.
• Ensure compliance with bank policies, security standards, audit requirements, and regulatory guidelines.
• Assist with IT projects, system upgrades, office relocations, and technology rollout initiatives when required.
• Provide support outside business hours on a rotational basis for critical incidents and maintenance activities.

Skills

Troubleshooting

Customer service

Stakeholder management

Communication

Education

Bachelor's degree in IT/CS

Tools

Active Directory

Microsoft 365

Windows 10/11

ITSM tools

Ticketing systems

Job description

As an IT Support professional in the banking sector, you will provide technical assistance and ensure the smooth operation of technology systems.

This role is within the financial services industry.

Description

• Provide 1st and 2nd line technical support to internal users, including troubleshooting hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripheral equipment.
• Support Windows operating systems, Microsoft 365 applications, Outlook, Teams, and office productivity tools.
• Manage user accounts, access rights, password resets, and security permissions through Active Directory.
• Handle incident and service requests through the ticketing system, ensuring timely resolution in accordance with SLA requirements.
• Support onboarding and offboarding activities, including device setup and access provisioning.
• Troubleshoot connectivity issues related to LAN/WAN, VPN, Wi-Fi, and network devices.
• Coordinate with infrastructure teams, vendors, and external service providers to resolve complex technical issues.
• Participate in IT asset management, inventory control, hardware refresh, and software deployment initiatives.
• Ensure compliance with bank policies, security standards, audit requirements, and regulatory guidelines.
• Assist with IT projects, system upgrades, office relocations, and technology rollout initiatives when required.
• Provide support outside business hours on a rotational basis for critical incidents and maintenance activities.

Profile

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• 2+ years of experience in IT Support, Service Desk, or End User Computing support within a corporate environment.
• Experience supporting Microsoft Windows 10/11, Microsoft 365, Outlook, Teams, and Active Directory.
• Knowledge of hardware troubleshooting, desktop support, networking fundamentals, and mobile device management.
• Hands-on experience with ticketing systems and ITSM processes.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Customer-oriented mindset with the ability to work effectively under pressure.
• Experience within banking, financial services, or a highly regulated environment is an advantage.