IT Support Engineer

E.C. Fix Technology Ltd.; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

E.C. Fix Technology Ltd. seeks an experienced IT support specialist to deliver hands-on end-user assistance, primarily for Windows and Office 365, and to manage incidents end-to-end. The role includes asset inventory, software migrations, and desktop hardware testing in a fast-paced environment.

Preference given to candidates with experience in financial institutions or regulated industries and those capable of supporting Mac systems as needed. Strong communication with stakeholders is essential.

Qualifications

• Bachelor Degree in Computing Engineering, Information Technology or related discipline
• ITIL, PMP certifications an advantage
• Excellent communication skills pertaining to end user, peers and stakeholders

Responsibilities

• Provide end-user technology support with focus on MS Windows and Office applications
• Troubleshoot incidents and requests, escalate as needed
• Manage desktop asset inventory and software migrations
• Support video conferencing and presentation environments
• Test desktop hardware and assist with operation procedures
• Assist in supporting Mac environments where applicable

Skills

End user support

Windows troubleshooting

Office 365

Incident management

Asset management

Software migration

Hardware testing

Video conferencing

Mac support

Banking industry experience

Communication

Education

Bachelor degree in Computing/IT

ITIL certification

PMP certification

Job description

• Minimum 5 years of hands-on experience in end user technology support with trade floor support as an advantage.
• Demonstrate strong troubleshooting skills for MS Windows (7/10) and MS Office applications (O365/M365)
• Demonstrable action taker attitude and responsiveness to requests from management
• Resolving incidents/service requests and escalation
• Desktop inventory and asset management
• Desktop software migration
• Update operation procedure
• Video conference and presentation support
• Desktop hardware testing
• Experience in supporting Mac as an advantage

Preferred Skills, Experience and Competencies

• Financial institution, investment bank or regulated industry experience

Educational / Professional Qualifications

• Bachelor Degree in Computing Engineering, Information Technology or related discipline
• ITIL, PMP certifications an advantage

Communication & Language Skills

• Excellent communication skills pertaining to end user, peers and stakeholders