IT Support

Classy Wheeler Limited; Hong Kong; On-site; HKD 300,000 - 400,000; Full time

Job summary

A French-based international company in Hong Kong is seeking an IT Help Desk professional to provide Tier 1 support for desktops, laptops, and servers. The ideal candidate will have over 2 years of experience in a similar role and possess a Bachelor’s degree in Computer Science. Responsibilities include troubleshooting, vendor management, and enhancing Help Desk processes. Strong communication and customer service skills are essential for this position.

Qualifications

• More than 2 years’ experience of IT Help Desk with a focus on desktop and laptop environments.
• CCNA, MCSA, MCITP, ITIL certificate is preferable.
• Experience with server and network security in an enterprise environment.

Responsibilities

• Provide Tier 1 support for desktops, laptops, servers, and printers.
• Install, troubleshoot, and upgrade desktop and laptop solutions.
• Supervise local IT support of remote site.

Skills

Problem analysis

Effective communication

Vendor management

Customer service orientation

Education

Bachelor degree in Computer Science

Tools

Windows servers

Active Directory

Office365

TCP/IP

Hyper-V

SQL Server

Backup Exec

Job description

French-based international buying office

Job Description

• Ability to perform problem analysis and recommend solutions not necessarily covered by standard operating procedures.
• Provides Tier 1 support for desktops, laptops, Windows servers, printers, LAN/WAN networking.
• Monitors, installs, troubleshoot, and upgrades desktop and laptop based solutions.
• Provides Tier 1 support for WAN, LAN and Windows based solutions including but not limited to: Office365, Active Directory Management and Backup Operation.
• Ability to continuously improve the Help Desk and other day-to-day processes.
• Ability to work within a team.
• Create and update documentation as changes are made.
• Ability to communicate effectively.
• Ability to seek out, manage and work with vendors.
• Supervise local IT support of remote site.

Job Requirements

• Requires a Bachelor degree in Computer Science or equivalent experience.
• Experience with supporting sourcing organizations.
• More than 2 years’ experience of IT Help Desk with focus on desktop and laptop environments.
• CCNA, MCSA, MCITP, ITIL certificate is preferable.
• Experience with server and network security in an enterprise environment.
• Experience with support of AD, TCP/IP, DNS and DHCP services.
• Experience with support of Hyper-V, SQL Server, Terminal Server and Backup Exec.
• Requires excellent communication skills.
• Requires a strong customer service orientation.
• Requires strong vendor management experience.
• Requires project management experience.
• Must adhere to all standard operating procedures.
• May require some travel providing support extension to other offices.
• Must be able to effectively operate as a member of a cross-functional Global team.