Incident Technician (Banking/Finance)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Benefits offered by this job

20-30K salary depending on experience

10-20 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A technology consulting firm in Hong Kong is seeking an experienced Incident Technician to install, troubleshoot, and maintain software applications in a supportive role. Candidates should have a diploma in Computer Science or a related discipline with at least 5 years of software support experience. The ideal candidate must have excellent communication skills in English and a solid understanding of various applications. This role offers a friendly working environment along with annual leave provision and a 5-day work week.

Qualifications

• 5+ years of hands-on experience in software support and troubleshooting.
• Ability to work under pressure with tight deadlines.
• ITIL foundation understanding required.

Responsibilities

• Install software applications and updates.
• Troubleshoot and maintain software and infrastructure components.
• Provide support for operating system drivers and software.

Skills

Software support

Troubleshooting

Customer care

Incident management

Communication in English

Education

Diploma in Computer Science or related field

Tools

Help desk call management system

Job description

SW8942 |12 Mar 2026 Incident Technician (Banking/Finance)

Responsibilities

• Install software applications and updates.
• Troubleshoot, repair, and maintain software applications and infrastructure components.
• Escalate issues from Helpdesk related to application support, including in‑house, third‑party, and market data applications.
• Provide support for operating system drivers, software, and firmware.
• Assist users with home connectivity and work‑from‑home setups, including company‑provided laptops, personal devices, and virtual machines.
• Ensure compliance with policies and procedures through effective communication and adherence.
• Develop and maintain comprehensive support documentation.
• Collaborate with support teams (local and global) across various platforms within the organization.
• Log and track all incidents and service requests in the ticketing system.
• Proactively communicate trends, major issues, and potential delays to management.
• Participate in rotating on‑call schedules to provide after‑hours and weekend support.
• Stay current with technological advancements and engage in relevant training opportunities.
• Respond promptly and effectively via multiple communication channels such as email, Microsoft Teams, and Skype.

Qualifications & Benefits

• Diploma in Computer Science, Information Technology, or a related discipline.
• Minimum of 5 years of hands‑on experience in software support, troubleshooting, user assistance, incident management, and on‑call support.
• Excellent communication in English, interpersonal and customer care skills.
• Ability to work under pressure and on tight timescales.
• Experienced using help desk call management system.
• Technical grasp of a wide range of applications both in‑house and 3rd party applications.
• ITIL foundation understanding.
• 20-30K Depends on Experience
• 10-20 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment