IT Support & Automation Lead (Hybrid)

Michael Page International (Hong Kong) Limited; Hong Kong; Hybrid; HKD 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid working arrangement

Job summary

Michael Page International (Hong Kong) Limited is seeking an IT Administration and Support Assistant Manager in Hong Kong. You will manage IT service requests, user access, onboarding/offboarding, and provide first-line support while coordinating escalation as needed.

You will engage with internal technology teams and external vendors, monitor progress, and communicate updates to stakeholders. The role emphasizes automation and simple VBA/Python tooling to improve workflows.

Qualifications

• Experience in IT support, IT operations, or IT coordination within a corporate environment.
• Hands-on skills in Excel VBA and Python scripting.
• Strong troubleshooting, problem-solving and stakeholder management abilities.
• Experience supporting business-critical local applications and tools.

Responsibilities

• Manage IT service requests, user access, onboarding/offboarding, and general IT administration.
• Track request status, documentation, and issue resolution records; escalate where needed.
• Act as a key contact for business IT enquiries and triage support issues.
• Coordinate with internal tech teams and external vendors to resolve incidents.
• Identify opportunities to standardise workflows and develop automation tools.

Skills

Excel VBA

Python scripting

IT support

Stakeholder management

APIs and databases

Data automation

Tools

Bloomberg Terminal

Job description

Michael Page International (Hong Kong) Limited is seeking an IT Administration and Support Assistant Manager in Hong Kong. You will manage IT service requests, user access, onboarding/offboarding, and provide first-line support while coordinating escalation as needed.

You will engage with internal technology teams and external vendors, monitor progress, and communicate updates to stakeholders. The role emphasizes automation and simple VBA/Python tooling to improve workflows.